Lazada Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Lazada staff and previous consumers.

52 questions answered
15% answered in 1 day
Question:

Hey sir yung order ko wala pa till now sabi oct 22 2016 nandito na pero 24 na wala pa din . paki ayos naman po oh

Answer:

Parehas tayo tol.

By Tyrant R.
Question:

Answer:

I also had the same problem :(. Hopefully i could cancel it when it gets here :)

By Jaime B.
Question:

Answer:

Go to my lazada page and order it, i will help you to process your order. Please click the link https://www.facebook.com/Lazada-Philippines-290626357967508/

By Cecile D.
Question:

My order hasn't arrived yet. the promised date was july 2-4. and as i tracked it on lbc express website, the last update is july 4,5pm pending for pick up. the update before that is july 4 out for delivery at around 11am but i didn't receive any text. i thought lazada serves door to door cash on delivery? my home address was complete. please help

Answer:

The supposedly delivery is not strictly followed. And no advance text/email sent for delivery within the day. Sometimes delivery is attempted late at night. Or not within the delivery window time. Just check on your account on the Lazada website or your Gmail. Delivery time can be as fast overnight even if was indicated as 3-7 days later per the posting when you placed the order.

By c r.
Question:

I want to buy the mary lou manizer are you sure its authentic?

Answer:

Not sure coz I'm buyi'n all my make up n d US but here's the tip: The fake outer packaging is really convincing. It actually looks more real than the real one - it's slightly faded, and has a vintage look because of that. No immediate differences on the front apart from clarity. The little white lines in the black box are barely visible in the fake. The real box is more of a pink, whereas the fake box leans towards purple. In the fake, the grey lines around the box are darker. The fingerprints are totally different. If you look at the first one on both the top and bottom row, you'll see that the real one features a very dark fingerprint on the first box, and an almost-double fingerprint under that. The fake ones are faded, they're different shapes. 2. Look to the right of the bar code - the real one has the product expiry information, the tiny pot with 12m on it to say that this product is good for 12 months after opening. The fake doesn't have that. Just a note about that - it's not mandatory in the US to display expiration dates on labels, so if your product was bought in the US, take the whole item into consideration. The smell, the look, the feel, the quality. Also look for the little registered trademark symbol, that should be there. It's tiny, but it should be there.

By Irene R.
Question:

I failed to save my order number since this is my first time to order... what can i do? is it really important to save it? will it affect my transaction with lazada? thanks

Answer:

Log in to your account and go into my orders your info will be there

By paul j.
Question:

Sobrang tagal nmin hinintay ung delivery. i cacancel nlng nmin ung order... maam nag bigay kayo ng schedule for may 9-11 and we did wait for it, we did cancel some of our appointments para mahintay lng namin ang delivery. ngayon po expected namin darating ang deliver sa birthday ng anak ko ehh lagpas na po yong birthday ano pa po ba essence ng gift na yan? tracking no. 791005842408

Answer:

Sama ng LAZADA WILL NEVER ORDER AGAIN. MAY PUPUNTA PA SA VILLAGE NAMIN TAGA LAZADA DAW TAPOS HINDI DALA ANG ITEM. LOKO LOKO LANG SILA

By MYRINE A.
Question:

Anu po ibig sabihin pag ang order status ay "closed"?

Answer:

Na cancel ang order or na receive ang package

By zotack s.
Question:

Answer:

1 m0nth na nga skin eh masydo ng matagal

By Mary J.
Question:

Answer:

Yes, you will receive information because the delivery man will call you if he is already in your place.

By Cess P.

Can’t see your question? Ask to get answers from the Lazada staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
Lazada?
Post Review