LaptopScreen Questions & Answers

We have various tapes and adhesives as well as precision tools on our site LaptopScreen.com, look for the Tools section.

Hi Carlotta, We are a VAT registered business and our web-site will charge VAT at the check-out whenever the inventory is being dispatched from London, UK or Warsaw, PL. No VAT will be charged at the check-out if the item you are ordering is only available from USA or Canada; but in those cases the courier will be collecting VAT at the door.

Hi Inder. We accept returns for any reason with-in 45 days. We pay return shipping for orders returned with-in 45 days from USA & Canada. International buyers are asked to pay the return costs when return reasons are not directly related to incompatibility or a vendor mistakes: i. E. customer ordered wrong item, or changed their mind about the purchase later.

Barb, Create a support ticket at www.LaptopScreen.com/Support - we usually reply with-in 15 minutes during our business hours (12am-6pm Pacific). Please include your original screen's details when preparing the ticket and our support will be able to provide an exchange option with-in the same request. Support is able to forward the replacement to you as soon as you advise them that the return tracking is active. Regards, Ellis LaptopScreen.com

Thomas, the item has been delivered to the port of entry and appears to be waiting for inspection by the German customs officials. Deutsche Post will be the best organization to contact in-regards to the delays. Simply provide a tracking number when calling in to the customer service line and they will be able to advise you when the parcel will ultimately be delivered. Please contact our support department directly if there are any further concerns. Once the parcel is delivered (late) please contact our support and we'll gladly claw-back the International Shipping charges from Deutsche Post for the guaranteed delivery being late, it was supposed to have been delivered on the 7th of December. Support dept. www.LaptopScreen.com/support/ On-line chat at www.LaptopScreen.com Toll-free: 1-855-630-1111

Hi Peter, We do not perform repairs - we supply LCD screens only. A brick'n'mortar repair shop would charge at least $100 for this type of repair.

Hello Dan! I assume you mean a Dell XPS L501x. Resolution above 1366x768 requires a double channel video cable (8 more physical wires) Most laptop that shipped with an LCD resolution of 1366x768 are equipped with a "lighter" single channel cable. Laptops that are equipped with a single channel cable would require a video cable replacement for a resolution upgrade. A full featured cable will usually have markings of "FHD" or "FullHD", while a single channel (lighter) cable can be marked as "HD". Since your laptop was originally manufactured for a variety of LCD options - there is a good chance that your cable is already full-featured; alternatively you should have no problem sourcing a FHD cable from Dell (or used from other sources) for your LCD upgrade. (For laptops that were only released with a 1366x768 screen finding a FHD cable is nearly impossible) Regards, Ellis Support dept. www.LaptopScreen.com/support/ On-line chat at www.LaptopScreen.com Toll-free: 1-855-630-1111

Hi Jimmy! Good luck! It actually is possible to repair hot/stuck pixels (those that are not fully dead)< One of the more common methods is to use a pixel fixing program like: http://udpix.free.fr It will flash colors and patterns on screen for a specified amount of time which can bring back stuck pixels. Also, if you purchased the LCD from us - our support would be happy to exchange it for you under the 3 year warranty our screens come with. Support dept. www.LaptopScreen.com/support/ On-line chat at www.LaptopScreen.com Toll-free: 1-855-630-1111

According to the tracking number the parcel was undeliverable for the address in Denmark, provided by the customer. Customer is welcome to reply to our support ticket with an address clarification or to request a refund. Support dept. www.LaptopScreen.com/support/ On-line chat at www.LaptopScreen.com Toll-free: 1-855-630-1111