Here’s what consumers have asked with answers from LA Heroina staff and previous consumers.
I had no success in getting a return address. I am stuck with items that I don't want and no refund. They haven't even sent me everything I ordered. There must be a way of warning other people not to use this website!
It took a month for them to send an email with a return label. It cost $25+ to send the crap back. They want you to send it to China
Good luck, I don't think you will ever be able to return as the label return address will never be provided, inspite of several attempts to obtain it via email. At the most they offer a 15% refund, but they add that you have to pay return transport (ok in principle) plus customs duties for Chinese goods returning to China? Their Return/refun Policy on line does not say anything about Customs duties and only offer the name of the town in China: Guangzhou. You could try and report it or seek advice at local Chinese Consulate. My simpathy, I was also fooled