Jeulia Questions & Answers

Here’s what consumers have asked with answers from Jeulia staff and previous consumers.

146 questions answered

11% answered in 1 day

Question:

I ordered my ring july 4th and it still hasn't arrived I ordered my ring july 4th and it still hasn't arrived

Answer:

Hi Whitney. After checking, the shipping method you chose was Standard Shipping, as we state on our website, the standard shipping time is 7-12 working days, the estimated delivery time is next week. We will keep you updated when new tracking activity is available, you'll get the notification email. Thanks for your patience in advance.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

Question:

I need to get in contact with them and never get through on the phone .... how can i get an answer???? I need to get in contact with them and never get through on the phone .... how can i get an answer????

Answer:

We apologize for getting disconnected on the phone. Our shop is short-handed on the phone service, so we may fail to receive your calling. You may contact our customer service team via Live Chat or Facebook Messenger, this the fastest way to reach to us. Thank you for your understanding in advance.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

Question:

Are there a guarantee on the rings? i bought a ring about two months ago one of my the stones fell out after the second time i wore it

Answer:

We sincerely sorry for the issue with your ring. But don't worry, we totally stand behind our products and that is why we offer a one-year warranty against any manufacturing defects on our jewelry. Please share details with our support team by submitting a support request on our website, we will do our best to help you. Thanks!

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

Question:

I just ordered the classic radiant cut sterling silver ring set. is it also covered in rhodium or just sterling silver? I just ordered the classic radiant cut sterling silver ring set. is it also covered in rhodium or just sterling silver?

Answer:

Hi Jo. Thank you for reaching out. Yes, all our silver rings are covered with rhodium plating, rhodium plating is often added onto white gold or silver jewelry and engagement and wedding bands in particular to increase shine, luster, and durability. Rhodium plating will also make the metal more scratch resistant and when used on silver jewelry, less prone to tarnishing.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

Question:

I want order from jeullia but im confused about ordering my regular size or a size bigger... any suggestion? I want order from jeullia but im confused about ordering my regular size or a size bigger... any suggestion?

Answer:

Hi Luis. When considering a wide band, we suggest to move up a size from your regular size, for comfort's sake. If you're still not sure of your ring size, you may also follow our size guide to measure your finger or request a free ring sizer to be sent out to you.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

Question:

How do you reach customer service to change a shipping address How do you reach customer service to change a shipping address

Answer:

You can't. They won't answer the phone, chat on line or answer concerns in an email!

By Cynthia H. over a year old

Question:

Are their rings good quality? do they have good durability? Are their rings good quality? do they have good durability?

Answer:

I never take off my thumb ring-it's never tarnished. All of my jewelry from them has never tarnished or lost a stone. I even use my jewelry cleaner on them.

By Tami R. over a year old

Question:

I have several. don't trust them after my last purchase but i need to replace what i bought with an exchange because they won't return my money. I have several. don't trust them after my last purchase but i need to replace what i bought with an exchange because they won't return my money.

Answer:

I'm having the same issue. I really regret spending my money with them.

By Jaylee O. over a year old

Question:

Hi is this pawnable? Hi is this pawnable?

Answer:

I don't think so. I'm not sure what the metals are, they don't tarnish but I don't think they are worth any money that a pawnshop would pay you for.

By Tami R. over a year old

Question:

How do jeulia rings hold up over time? do they lose stones, get cloudy, look less sparkly, etc? or do they hold up? How do jeulia rings hold up over time? do they lose stones, get cloudy, look less sparkly, etc? or do they hold up?

Answer:

They hold up very well! Mine is 2 years old and looks brand new still

By Tiffany C. over a year old

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Typical questions asked:

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What is the return policy?
Where is the company located?

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