Jeulia Questions & Answers

Here’s what consumers have asked with answers from Jeulia staff and previous consumers.

146 questions answered

11% answered in 1 day

Question:

Which country is jeulia based? Which country is jeulia based?

Answer:

Hello Alice, we have a branch office in CALIFORNIA, USA. Our designer office is located in Hong Kong, which has the advantage allowing us to better control the manufacturing costs. If you are not satisfied with your purchase, you can simply return it to our USA office.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

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Question:

I would like to return a ring i received on wednesday, april 27th, however the label on the ring has come off but i still have it and it's in the box. how and where do i ship the ring to for return and refund.

Answer:

Hi, Diane. That's all right, you can send it back for refund. Please send us e-mail:service@jeulia.com. One of our team member will get to back to you for the return details as soon as possible.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

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Question:

Where is the company located?

Answer:

Hello, we have a branch office in CALIFORNIA, USA. Our designer office is located in Hong Kong, which has the advantage allowing us to better control the manufacturing costs. If you are not satisfied with your purchase, you can simply return it to our USA office.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

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Question:

I'm trying to figure out the status of my order and can't get any info. very annoyed! have not gotten anything but a confirmation that i ordered it and it went through my bank on 2/14 yet still no email that it was processed or sent... I'm trying to figure out the status of my order and can't get any info. very annoyed! have not gotten anything but a confirmation that i ordered it and it went through my bank on 2/14 yet still no email that it was processed or sent...

Answer:

Mine is still in China apparently.

By Kris S. over a year old

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Question:

How long with the rings last? do they tarnish? How long with the rings last? do they tarnish?

Answer:

I had to send back my black set because within a couple days the rhodium started coming off. They replaced it with a sterling silver one and I've had it on a couple days and it's doing the same thing. Don't waste your time.

By Andrea B. over a year old

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Question:

I order a ring and a gift box back on april 18th but haven't gotten anything yet should i be concerned? I order a ring and a gift box back on april 18th but haven't gotten anything yet should i be concerned?

Answer:

Hi, sorry for our late reply, may we know your order number, please? Or you can contact our customer service at service@jeulia.com directly. We will reply to you within 12-24 hours.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

Question:

I would like to know how close to real diamonds these stones look? I would like to know how close to real diamonds these stones look?

Answer:

Hi Laurie. Thanks for reaching out. Please check the details about the difference between a real diamond and Jeulia stone here: https://www.jeulia.com/stone-we-use.html

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

Question:

How do these rings hold up to washing of hands many times a day, etc? thanks How do these rings hold up to washing of hands many times a day, etc? thanks

Answer:

Hi Alicia. Please visit this page: https://www.jeulia.com/how-to-care-rings.html to learn more about how to care your jewelry, it will show you the tips needing attention when washing hands.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

Question:

Can your rings be soldered together? Can your rings be soldered together?

Answer:

Yes, we definitely can have our rings soldered together and that will cost an extra US$20, please submit a support request on our website so that our customer service representative can help you do this. Thanks.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

Question:

Can u give a detailed description/item # for the jewelry you are referring to. this helps us in knowing which item is defective the most. Can u give a detailed description/item # for the jewelry you are referring to. this helps us in knowing which item is defective the most.

Answer:

Hi LaDonya. If you bother to check out our website, each product page includes the product description area.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Jeulia Questions & Answers

Which country is jeulia based? Which country is jeulia based?

Where is the company located? Where is the company located?

How long with the rings last? do they tarnish? How long with the rings last? do they tarnish?

I order a ring and a gift box back on april 18th but haven't gotten anything yet should i be concerned? I order a ring and a gift box back on april 18th but haven't gotten anything yet should i be concerned?

I would like to know how close to real diamonds these stones look? I would like to know how close to real diamonds these stones look?

How do these rings hold up to washing of hands many times a day, etc? thanks How do these rings hold up to washing of hands many times a day, etc? thanks

Can your rings be soldered together? Can your rings be soldered together?

Can u give a detailed description/item # for the jewelry you are referring to. this helps us in knowing which item is defective the most. Can u give a detailed description/item # for the jewelry you are referring to. this helps us in knowing which item is defective the most.

Can’t see your question? Ask to get answers from the Jeulia staff and other customers.

Where is the company located?