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Jane Questions & Answers

321 reviews
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Here’s what consumers have asked with answers from Jane staff and previous consumers.

29 questions answered
14% answered in 1 day
Question:

I am reading your reviews and they are either super great or super bad. i want to order some jewelry and i don't know what to do!

Answer:

Hi Debbie! Thanks for reaching out, Jane is a boutique marketplace and we have a variety of sellers that sell on our site. We always suggest looking at each seller's reviews before marking a purchase.

By Jane V.,
Question:

I ordered the personalized pillow covers i would like to when i will get them my order #41806841 my email lighthilljane@yahoo.com thanks ,

Answer:

Hi Jane, We'd be more than happy to help! Please reach out to support@jane.com.

By Jane V.,
Question:

Answer:

Hi Maryanne, We'd be more than happy to help! Please reach out to support@jane.com.

By Jane V.,
Question:

I had an account before but do not remember password. i want to just open a new account not using facebook. can i do that ?

Answer:

Hi Wanda! We'd love to help! Please visit https://jane.com/login you can either click "Forgot my password" and you will be sent a link to create a new one, or if you want to create a new account entirely, click on "No Account? Sign up." Please let us know if there is anything else we can help with!

By Jane V.,
Question:

I would like to cancel my orders which i placed it few minutes ago.

Answer:

Please contact our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We'll get you all taken care of.

By Jane V.,
Question:

How do i check on my order?

Answer:

Log in and view your order history, it tells you the status of each item there. It also includes the contact info for the store the item is from. If the seller isn't being responsive, contact Jane directly and they will step in and help!

By a m.
Question:

I have no idea how to pick item to order. how does it work

Answer:

Don't order from these scammers, I never received my items, customer service sucks and they don't care about customers, I am more than mad my Christmas gifts never arrived and they quickly refund before you know it. Read other ppl reviews, you'll be happy you did!

By Audree Y.
Question:

Answer:

I have no idea! Just be careful you will get things from them you love and things you hate but because of the return shipping costs your stuck with it. I have had so many items fray or ball up and just had to throw them away. Good luck, Debbie

By Debbie P.
Question:

How can you get your avount info off the website

Answer:

Go to your account setting under billing and click the "X" button.

By Nic G.
Question:

Is tishis a legitimate

Can’t see your question? Ask to get answers from the Jane staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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