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Jane Questions & Answers

321 reviews
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Here’s what consumers have asked with answers from Jane staff and previous consumers.

29 questions answered
14% answered in 1 day
Question:

Answer:

Hi Ida, I recommend contacting our support team via email at support@jane.com or via text 1-855-270-JANE and we can assist you with your return. In case it is helpful, you can also find more information about our return policy here: https://jane.kustomer.help/en_us/how-do-i-return-my-order-ryXZaOyf8

By Jane V.,
Question:

Zipper was broken when i received. how do i get a refund

Answer:

Hi Beverly! Please contact our support team via email at support@jane.com or via text 1-855-270-JANE and we can assist. Thanks!

By Jane V.,
Question:

Answer:

Hi Vicki! If you have any questions about your order, please contact our support team via email at support@jane.com or via text 1-855-270-JANE and we can assist. Thanks!

By Jane V.,
Question:

How do i return a pkge to you that i never ordered ritalebenz@gmail.com

Answer:

Hi Rita! Thanks for reaching out! Please contact our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700 and we can assist. Thanks!

By Jane V.,
Question:

My credit card info is correct and its keeps saying its not my whole family tried all too

Answer:

Hi Whitney, please reach out to our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We'll get you all taken care of.

By Jane V.,
Question:

How do you do returns?

Answer:

Hi Judith! If you need to do a return please contact the seller directly. If you have not heard back from the seller, feel free to reach out to our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We'll get you all taken care of.

By Jane V.,
Question:

Answer:

Hi Anna, We want you to be happy with your experience at Jane.com. Please contact our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We'll get you all taken care of.

By Jane V.,
Question:

This is my first order with jane. i hope i am not disappointed with my order. they seem to have a lot of negative reviews. i am hopeful.

Answer:

Hi Dee, If you have any questions with your order our support team is here to help! We can be reached via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700.

By Jane V.,
Question:

How long does shipping take

Answer:

Shipping varies between 1 and 7 days after the order was placed and is dependent on the seller and the product you have purchased. Please note, custom made orders, such as hand-stamped jewelry or monogrammed items, can take up to 14 days. You will find your estimated ship time in your confirmation email as well as your Order Summary in your Jane.com account.

By Jane V.,
Question:

Are all sellers from within the us, or does some things come from china? i want to buy from boutiques, but not if the item is coming from china.

Answer:

Hi there! To answer your question, all of our sellers are based in the United States and ship out their products from the US. However, some items may be manufactured internationally.

By Jane V.,

Can’t see your question? Ask to get answers from the Jane staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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