I've never had a problem with my account I have been doing this over a year, the cash in is not as fast as it you to be, it's harder now since they change things around(which I don't) I use to be able to cash in at least twice a month but know you're luck if you cash in once a month. What I do know is that if I don't email the site it want e-mail me. I have to e-mail the site to see if I got any invites to a survey it want show up in my mail. Once when I finally notice that I wasn't getting any invites from the site I e-mailed the site and I had about 15 surveys on the site that I missed out on because I didn't received the mail. No it's not difficult to get credits for an offer. In fact that's where your money will come in out. When I first started there were a lot of people using the site, but since then the number of peoples have double and I think now it's first come first serve not enough to go around

The only reasonable answer i can give is it varies when your acct. Will get credited. Like myself i've taken surveys and some will tell u at the completion when ur acct. Should be credited and some dont so the best advice i can pass on is for u to get in contact with an operator fr the site thru live chat and see if they can figure out why ur acct. Is not being credited.