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iKeyless
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533 reviews
44 questions & answers

I was going to order a key and remote from you for my Acura MDX 2012 but after reading some of the reviews I am a bit leary to say the least. I understand these are refurbished I believe but one person said his looked very used and others stated how they had so many problems coding it or getting it to work. I wanted to order several other items but now I just don't know what to do, maybe get one from dealer for, probably twice as much. Some reviews were good but then o got to the one star ones. But I really want a replacement and Stephanie seems to respond to bad reviews so hoping if I go with you I can be assured it will work and not look old and used etc. thanks Susanne@ iamsus@me.com

Asked by Susanne O. on 5/9/2015

2 Answers
Alyson M.5/12/2015
I ordered a keyless remote a week ago and when I called to find out why I hadn't received an email notification I was told that my unit was shipped and that an email was sent to me. After waiting a day and no email, I emailed the company and called. No response on email and could not get through to talk to anyone. Also checked my order online and retrieved a tracking number that doesn't seem to work either. Getting very frustrated with this company.
Mike L.5/11/2015
Hello Susanne, My name is Mike L, and I am the new customer service manager. I will respond to your inquiry privately, but I want to assure everyone else that we are consistently working to meet our customers needs. We sell a combination of new and refurbished remotes. Most remotes have no moving mechanical parts, and are built to last for the life of the vehicle. Our refurbished remotes have been put through a comprehensive process that ensures they work as good as new, and will work for years.

Best Regards,
mikel@ikeyless.com

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