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iDriveSafely Questions & Answers

350 reviews
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Here’s what consumers have asked with answers from iDriveSafely staff and previous consumers.

58 questions answered
5% answered in 1 day
Question:

The course keeps kicking me off for no reason and customer service does not work! every time you press a phone key, it doesn't register it then it hangs up on you. representatives answer the calls and keep saying "hello..." and then hanging up on you. i am going to dispute this charge on my credit and report you to the ccp and bbb. you are ripping people off..

Answer:

I am very sorry to hear that you had trouble with our phone system. I can assure you that our agents are not hanging up on you or disconnecting purposefully. If you would send me your account information, I will be happy to look into this for you personally. Thank you. Joe Tracey Social Care Specialist | eDriving, LLC socialcare@eDriving.com

By Hue R., Social Care Specialist
Question:

How in the world do you know what your pin # is? i have no way of verifying my identity until i know my pin #, but i have no idea how to know that or how to find it.

Answer:

Your PIN is displayed on the screen beneath the Voice Verification phone number.

By Hue R., Social Care Specialist
Question:

I completed my course month back... even though i haven't got my certificate till yet... what's the reason and any one can help me out?

Answer:

If you would please email me your account information at socialcare@eDriving.com, I will be happy to look into this for you.

By Hue R., Social Care Specialist
Question:

How can i get a refund? at this point i could care if it was a nickel from the 100$ i wasted on this stupid and fraud site. please let me know and email me at ayetoco@gmail.com any help will be helpful :)

Answer:

I am sorry to hear that you feel that way. Please email me your account information at socialcare@eDriving.com.

By Hue R., Social Care Specialist
Question:

What happens if you fail two quizzes?

Answer:

That depends on which course you are taking. Feel free to email me at socialcare@eDriving.com and I will be happy to assist you.

By Hue R., Social Care Specialist
Question:

Answer:

The only thing that finally got their attention, after my many problems with them & their website issues, was when I threatened to contact my Attorney General's office & register a complaint. These people are the scum of the earth! I advise you to call them & demand that customer NO-SERVICE connect you to a supervisor, then tell that person you're reporting them to your state's Atty. General & also will be posting horrific reviews of their co. All over the internet, unless they refund your $$$, in full, immediately! As awful as they are, they did refund every penny of my money, promptly after I took this action. BTW, I also reported them to my state's Atty. General for false advertising. Good luck. This co. Is the worst of the worst!

By Yvette B.
Question:

For the $99 course certificate of completion count as a learners permit? can i take it to the dmv and get my permit on the spot for it, or do i still have to take the written exam?

Answer:

You need to take the written exam too.

By Monica T.
Question:

My son has a certificate of completion for online home study drivers ed from idrivesafely.com - he is 18. we had the understanding that this would be enough for him to take his road test in nys in lieu of taking driver's ed and/or pre-license course. now it would appear that this certificate is entirely useless. why did i pay for this?

Answer:

I don't know but I did the same thing is Sc. Total waste of time and money!

By Judith P.
Question:

I have completed all of my drivers ed. all of the sections are checked off, however it still says 94%. how do i fix this

Question:

Hi i just want to ask when i click continue course it logs me out the website?

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