ID.me
Questions & Answers

Hello! Please do not allow anyone to create an identity account using your personal information. Please email us with any further questions at sj.support@id.me.

Hello! Please see the below linked article for more information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure- If you believe your data or ID.me account has been compromised, please reach out to our team at sj.support@id.me. We are happy to help.

Hello Patricia. Thanks for your questions! To create an ID.me account I have provided directions in the following link. https://help.id.me/hc/en-us/articles/202673924-Creating-your-ID-me-account If you need further assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me

Hello Angie. Thank you for your question. The following article provides more information about using ID.me for work https://help.id.me/hc/en-us/articles/19679310213271-Setting-up-your-ID-me-account-for-work If you need further assistance or have any additional questions, please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me

Hello Ericka. Please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your account access issue. — ID.me

Hello Jerry. Thank you for your question. If you still need assistance please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you, when you reach out this way they will be able to look further into your concern. — ID.me

Hello Eddah. Thank you for your question. If you have concerns about the validity of a login request you can find more information at the following link https://help.id.me/hc/en-us/categories/9309241964183-Privacy-Fraud. If you still need assistance or have concerns please visit https://help.id.me/hc/en-us/p/contact_support to create a ticket and one of our support agents will work with you to resolve your issue. — ID.me

Hello Kevin! Receiving cash back on a qualifying purchase made through the ID.me Shop is the only scenario where money would be transferred from ID.me to a member. If you have any questions, please contact us at sj.support@id.me. We are happy to help. -Olivia, ID.me Please see an overview of our cash back program here: https://www.id.me/cash-back-overview

Hello Scott. We kindly ask that you email our team at sj.support@id.me for guidance. We look forward to hearing from you. -Olivia, ID.me