ID.me Questions & Answers

Here’s what consumers have asked with answers from ID.me staff and previous consumers.

35 questions answered

3% answered in 1 day

Question:

All i no is yll have a awesome team All i no is yll have a awesome team

Answer:

Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team

By Olivia C., over a year old

Question:

A friend wants me to set up an id.me account so that they can acces information? how will it help them, if setup in my name? A friend wants me to set up an id.me account so that they can acces information? how will it help them, if setup in my name?

Answer:

Hello! Please do not allow anyone to create an identity account using your personal information. Please email us with any further questions at sj.support@id.me.

By Jessica D., over a year old

Question:

How can u get a id.me pinn number? How can u get a id.me pinn number?

Answer:

Hello! If you require assistance in obtaining your ID.me multi-factor authentication pin number, please reach out to us at sj.support@id.me. We are happy to help.

By Jessica D., over a year old

See more answers (3)

Question:

Is there a purely gov.or military secure sight that i d'. s a veteran of the u.s.a.

Answer:

Hello! IDme offers identity verification services for active military members, veterans, and their family members.We are also partnered with VA.gov. Please see the below linked articles to learn more. https://help.id.me/hc/en-us/articles/4416188902039-VA-ID-me https://help.id.me/hc/en-us/articles/360010305173-Am-I-eligible-for-Military-verification- https://help.id.me/hc/en-us/articles/204456674-How-do-I-verify-my-Military-status-

By Jessica D., over a year old

See more answers (3)

Question:

Hello someone created an acct using my info and id for an id me acct how can i get ahold of a live agent to get this resolved asap Hello someone created an acct using my info and id for an id me acct how can i get ahold of a live agent to get this resolved asap

Answer:

They would have to have your driver's license and your social security card.

By Tina L. on 9/8/23

See more answers (2)

Question:

Someone got my number can you reset me a other number Someone got my number can you reset me a other number

Answer:

Carlos is correct UNLESS your 2nd verification is a phone call or text. If it's either of those two, you will have to reapply and they'll just re-verify you... It's a piece of cake because I had to do that...

By Jim P. on 9/18/23

See more answers (2)

Question:

I struggled with this app for few days now without any solution. i just want to check my irs account. i'm an expat living abroad. I struggled with this app for few days now without any solution. i just want to check my irs account. i'm an expat living abroad.

Answer:

Hello! We sincerely apologize for the difficulty you have experienced with the identity verification process. We are happy to assist you in completing your verification for the IRS. Please send an email to sj.support@id.me for help. We look forward to hearing from you. -ID.me Social Response Team

By Jessica D., over a year old

See more answers (2)

Question:

Login in is fine can't verify my id.me account to get to file weekly certification why you guys make it so hard for us and confusing Login in is fine can't verify my id.me account to get to file weekly certification why you guys make it so hard for us and confusing

Answer:

Thank you for reaching out to us about this issue and we do apologize for the delayed response. If you still need assistance with your ID.me account, please contact us at sj.support@id.me and we'd be happy to assist you further.

By Jessica D., over a year old

See more answers (2)

Question:

Can i get some help being verified Can i get some help being verified

Answer:

Hello! We are happy to help. Please send an email to sj.support@id.me for assistance.

By Jessica D., over a year old

See more answers (2)

Question:

Ii'd me not responding to my emails about deleting my account and i don't no longer have access to the phone i signed up with Ii'd me not responding to my emails about deleting my account and i don't no longer have access to the phone i signed up with

Answer:

Hello! We are happy to help. Please send an email to sj.support@id.me for assistance.

By Jessica D., over a year old

See more answers (2)

1234

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

ID.me Questions & Answers

All i no is yll have a awesome team All i no is yll have a awesome team

A friend wants me to set up an id.me account so that they can acces information? how will it help them, if setup in my name? A friend wants me to set up an id.me account so that they can acces information? how will it help them, if setup in my name?

How can u get a id.me pinn number? How can u get a id.me pinn number?

Is there a purely gov.or military secure sight that i d'. s a veteran of the u.s.a. Is there a purely gov.or military secure sight that i d'. s a veteran of the u.s.a.

Hello someone created an acct using my info and id for an id me acct how can i get ahold of a live agent to get this resolved asap Hello someone created an acct using my info and id for an id me acct how can i get ahold of a live agent to get this resolved asap

Someone got my number can you reset me a other number Someone got my number can you reset me a other number

I struggled with this app for few days now without any solution. i just want to check my irs account. i'm an expat living abroad. I struggled with this app for few days now without any solution. i just want to check my irs account. i'm an expat living abroad.

Login in is fine can't verify my id.me account to get to file weekly certification why you guys make it so hard for us and confusing Login in is fine can't verify my id.me account to get to file weekly certification why you guys make it so hard for us and confusing

Can i get some help being verified Can i get some help being verified

Ii'd me not responding to my emails about deleting my account and i don't no longer have access to the phone i signed up with Ii'd me not responding to my emails about deleting my account and i don't no longer have access to the phone i signed up with

Can’t see your question? Ask to get answers from the ID.me staff and other customers.

Is there a purely gov.or military secure sight that i d'. s a veteran of the u.s.a.