Hop2 Questions & Answers

Hi, David. That's called unaccompanied minor, and there is a specific type of assistance that needs to be assigned and paid on top of the ticket. We can help you work around the ticket and get a lower fare, but for the service, you'll have to contact the airline directly. Let me know on your travel date and origin vs destination points of your trip, so I could provide you with a quote.

Good day, Bri. As far as I see the issue has been sorted out by our agents. Kindly, please let me know if further help is needed.

Good day, Bob. The copy of the card is a requirement from our verification department, in order to make sure that the provided form of payment is a match and payment is authorized by the account holder.

Good day, Kristin. Apologies for the inconveniences caused. I have resent the ticket receipt to you, if any further questions please do not hesitate to contact me directly by sending an email at tim.t@hop2travel.com. Thank you.

Good day, Cat. Definitely, currently we are running though a smooth process that allows us to verify each transaction we do, and the system has been encripted this way that once the credit cards are used this would be available to few agents from our side only and for a limited period of time, therefore making sure that no fraudulous activity would take place. If you also can provide me with your reservation's details, I could track you booking in our system and provide more details. My email address is tim.t@hop2travel.com. Looking forward to speaking to you.

Good day, Peter. Thank you for your interest! Hop2 has had some issues back in 2015, early 2016, yet those have been settled and currently we are using a highly encrypted system allowing us to ensure our customers that their information is safe. Let me know on your order of I could arrange someone to assist you with this. Cordially, Tim.