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How easy is it to get a hold of customer service at HomeLight?

asked by Paul X. on 7/27/19

6 Answers
Not easy. I have used their service and tried e-mailing 3-4 times and it is radio silence from them. I think they get your info to pass on to agents, so they can say they "referred" you to get their kickback and then forget you.
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I had a great experience utilizing HomeLight and my assigned customer service representative.
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Very easy and very prompt l was contacted by agents about an hour maybe less with three agents that l interviewed right over the phone and then was sent emails introducing themselves and what they were going to do to sell my house, l chose the second agent that called! My house sold within two weeks.
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Very easy. No problems and no delays plus excellent follow up.
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They called me right away to ask me what exactly we were looking for in a realtor then Josh has continued to follow up via phone and email about the process and our realtor. So I would say they're incredibly easy to get a hold of
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Easy! If they didn't answer, the return call was immediately after i left a message.
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