HOLY HYDROGEN Questions & Answers

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Here’s what consumers have asked with answers from HOLY HYDROGEN staff and previous consumers.

34 questions answered
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Question:

Is anyone experiencing better circulation to hands and feet with hh? if so, please share. thank you

Answer:

We apologize for the delayed response. It does help in increasing blood circulation throughout the entire body. Thank you!

By Holy H.,
Question:

Have you shipped to malaysia before? any problems with clearing customs? thank you.

Answer:

We have shipped to Malaysia before, we continue to ship to Malaysia and we have not had any problems. However, we recommend contacting your local customs office prior to placing an order to learn about customs requirements and fees. Please note that international purchase may be subject to the import tax on your country. If you have not read the International section of the S&H page on our website, please make sure to read it here: https://holyhydrogen.com/pages/shipping If you have any questions or concerns, please feel free to give us a call at 971-266-0883, or contact us via email at info@holyhydrogen.com.

By Holy H.,
Question:

How long does the water stay alkaline?

Answer:

The Lourdes Hydrofix is uniquely designed and differs from other hydrogen water devices. It does not change the pH of the water, therefore, your water will not become alkaline. Science has observed that alkaline water in long term use has shown health concerns. Also, it should not be used for pregnant women, babies, children, the elderly, and people using medication. Additionally, it is shown to disrupt the digestive system. What some thought was the benefits from the alkaline water was actually due to the small amount of hydrogen in electrolyzed water.

By Holy H.,
Question:

When are you going to have more product on sale and how come you don't sell older models?

Answer:

A: We do not carry any other product because there is no other product we feel confident to recommend to others at this time. We only carry the best. If the product is not good enough for our family, it is not good enough for anyone! We take our health and life very seriously and purity of the hydrogen water and the gas, safety to everyone (including pregnant women, babies, children, elderly people, people who are sick.) and the spec (such as therapeutic quality and level) the quality and reliability of the product is extremely important when it comes to hydrogen products also. Our goal is to help others to gain or regain their heath, so we can have a better life, and much better world. We simply cannot sell poor quality products to people knowing that it can cause more harm than good. The estimated shipping date is about Feb 27 to 28th as of Feb 12th, 2019. The shipping schedule updates is listed on our product page.

By Holy H.,
Question:

When are you going to have more products for sale?

Answer:

Thank you for contacting Holy Hydrogen. The Lourdes Hydrofix is currently sold out and we are accepting pre-orders at this time. The estimated shipping date is about Feb 27 to 28th as of Feb 12th, 2019. However, we are expected to sold-out for the preorders in the next few days. If so, the next estimated shipping in some time in mid-March. We provide updates on the estimated shipping dates on our product page. We apologize for any inconvenience. If you have further question, please contact us directly via email at info@holyhydrogen.com. Thank you.

By Holy H.,
Question:

Can you clean with vinegar?

Answer:

No. You cannot use vinegar to clean the machine (including the pitcher.) Please use only the 100%pure citric acid to clean the pitcher.

By Holy H.,
Question:

You mentioned with maintenance service, machine can last longer? two questions: 1. cost of maintenance contract 2. genreral maintenance cost annually

Answer:

A1. The cost of the maintenance service differ by the maintenance required. You may not need any maintenance. A2. You will need to change the cartridge once a year. Cartridge is $49.95. You also need to perform citric acid cleaning once a month or as needed if the water used have high mineral content. 100% Citric acid can be purchase on hardware store, water filter store, or online store, and price differ on brand and quantity, but it is inexpensive.

By Holy H.,
Question:

Answer:

All repairs and warranty service are handled in OR, the USA at this time. The machine needs to be shipped back to us and we will service the machine and it will be sent back to you as quickly as possible. Depends on the issue, we may send out the replacement parts to you. The Lourdes Hydrofix we carry is an international version and goes through extra measurements and certification process to make sure there is not defect. If the machine is used as directed, you should not have to worry about any issues.

By Holy H.,
Question:

Answer:

No. There is no store front in SF at this time.

By Holy H.,
Question:

Answer:

Hello, Morgan! Thank you for reaching out to us. The price for the Lourdes Hydrofix with inhalation kit is $1,999.95 USD at this time. We ship to Canada often with no issues, however, customs regulation varies widely by each country, so please contact your local customs office prior to placing an order and let us know of any important information in regards to the customs in Canada. We need your full address to give you an estimate on shipping cost. The shipping options and the cost will be calculated at the time of check out. If you have any questions, please feel free to give us a call at +1971-266-0883 (PST. M-F 10am-3pm) or contact us directly at info@holyhydrogen.com. Thank you.

By Holy H.,

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