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Here’s what consumers have asked with answers from HokageStore staff and previous consumers.
Hello Lynn H! We create products ourselves and it's a replica. We've already issued you a refund for the damaged product. According to bank regulations, money will be applied within 14 days.
Hello Tameka W! You've placed the order on the 16th of February. The processing time for all orders is 2-5 business days. Your order was shipped on the 22nd of February. The approximate delivery time for all orders is 7-30 business days (work days of the week). Now is the 12th of March and it's 12th business day since your order was shipped. Please wait for your order patiently. If you didn't receive the order within the guaranteed time (45 days not including 2-5 day processing), we will issue you a refund or resend the item.
Hello! Unfortunately, we have some problems with the phone number now. We are fixing it. You can ask all the questions on support@hokagestore.com. Our support manager will help you as soon as possible.
