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GroopDealz Questions & Answers

145 reviews
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Here’s what consumers have asked with answers from GroopDealz staff and previous consumers.

9 questions answered
11% answered in 1 day
Question:

Anyone have any pointers on actually getting paid with groopdealz? i made the mistake of agreeing to host their "groop deal" at the beginning of last month and now can't for the life of me get in touch with their accounting department at all (i know, shocking.) who did you finally speak with that got a payment taken care of?

Answer:

Hi Laken! I apologize that we are just seeing this! I want to make sure you get taken care of, if you haven't been paid already. Could you please email me directly at sellersupport@groopdealz.com? Thank you!

By Jenna P.,
See more answers (5)
Question:

Does anyone know if this site is good to do business with. i have read some recent reports of fraud and lawsuits can anyone help?

Answer:

If anyone is having issues being paid, please reach out to me directly at sellersupport@groopdealz.com and I will make sure you get taken care of ASAP. Thank you!

By Jenna P.,
See more answers (7)
Question:

I ordered something from this site on june 15th. it said it would be shipped june 26th its now july 2nd and still have not received it? can someone help me with this?

Answer:

Hey Carrie! I am the Customer Service Manager at GroopDealz and we can definitely get you taken care of! Can you contact us at support@groopdealz.com and provide your order ID? Thanks so much :)

By Jenna K.
See more answers (6)
Question:

How do i find out the status of an order

Answer:

Hey Stetson! It looks like your emails were responded to yesterday and this morning! If you're not receiving those responses, please email me directly at jenna@groopdealz.com. Thank you so much!

By Jenna P.,
Question:

I am trying to find out the statusof an order and cannot get an answwer. the email comes back as unknown and the phone number is only a machine

Answer:

Hey Stetson! It looks like your emails were responded to yesterday and this morning! If you're not receiving those responses, please email me directly at jenna@groopdealz.com. Thank you so much!

By Jenna P.,
Question:

I ordered two items of clothing on july 2nd, the shipping date was said to be july 7th. it is currently july 15 and it has still not arrived.

Answer:

Hey Ariana! I'm happy to take a look for you! Can you email our support team at support@groopdealz.com and include your order ID? You can also email me directly at jenna@groopdealz.com and I can look into it as well. Thanks so much!

By Jenna P.,
Question:

Answer:

Hi Ben! Can you email me at jenna@groopdealz.com with your vendor name so we can take a look at your account?

By Jenna P.,
Question:

We are also waiting on over $4k in payment from groopdealz. we are halting all deals and will also be looking at legal recourses.

Answer:

Hi Nick! We are working as fast as we can to get your payment up-to-date. I will email you as soon as I have a schedule for you.

By Jenna P.,
Question:

I ordered on groopdealz and noticing the company was eleventh avenue...they sent me the wrong thing. i ordered 2 led light swords for my grand children for christmas and got a white shirt. how do i get in contact with them. after reading reviews this company has problems...

Answer:

Hi Elaine! So sorry! We are just seeing this. You can view all of our contact info on our website to get in touch with us, but our best form of communication is through our email at support@groopdealz.com if you have issues in the future.

By Jenna P.,

Can’t see your question? Ask to get answers from the GroopDealz staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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