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how do i get a return address ? they are not responding to my emails at costumer service

asked by veronica s. on 6/10/19

3 Answers

When I tried to send a complaint they blocked my emails and then the site mysteriously vanished. Don't know if it is back up yet. They never answered me about returns and the fact that they sent me some crappy shoes that weren't what I ordered. My advice is to count your losses and stay away from this site. You have to pay for shipping and what guarantee do you have that you'll actually get your money refunded.

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If you confirm to return, please carefully check below return address and return procedure.
Also please make sure to send us the photos of the note.

Return address:
Yunting Ceng
3F, Huibaichuan, 200 meters South of the intersection of Xiangxing Road and Shajing Road, Shajing Street, Bao'an District
City: Shenzhen
Province: Guangdong
Country: China
518125
Phone: 18676369146

How to Return?
Buyer should bear the return shipping fee.
1. Please include the following information in the return package:
Leave a note about Order number, buyer email account and product SKU of the item(s) you want to return.
Reasons for return.
2. Please take a photo of the package with the note
3.We will refund the product payment once we receive and inspect the item.
4. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.
If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.

***For your attention, Cos before you return the items, below are some kind reminders other than the requests in Return Policy:
1. The return freight is quite expensive and it usually takes a long time before we receive it;
2. Unlike the parcel to your place that was shipped together with our other parcels done by our resigned forwarder, your returned parcel is more likely to get lost during international shipping;
3. The refundnot include the shipping fee) will be transferred only when the parcel has been received and checked clearly
4.The declared value should be same with the original package, otherwise it might incur in import taxes, and make the return package fail to delivery us and return to you.
5. There need to be charged shipping fee for the original package (when it ship to you, it cost some shipping fee for us), the system will deduct the corresponding fee when we receive the returned package

As a returning shipping fee is expensive. Would it be possible we reach a compensation agreement?
We can give you 20% refund of the itme(s) and you don't need to return the items.
If this fine for you, we will refund it to you paypal.

Helpful (0)

GiftHerShoes gave me this address that I could not verify on google earth. They also said that if it got lost in the mail, which was a high probability, they will not provide a refund. Note, the expense of the return shipping would likely offset any refund.
3F, Huibaichuan, Shajing Rd, Baoan Qu, Shenzhen Shi, Guangdong Sheng, China, 523379

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