Getaroom FAQ | Sitejabber

Question:

I need to cancel a reservation. I need to cancel a reservation.

Answer:

Hi Jane, You may cancel online at www.getaroom.com or call in to us at 1-800-468-3578. Please know that you will be subject to your reservation cancellation policy. Thank you. Getaroom.com

By Karen B., over a year old

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Question:

How can i get a refund. they are saying i didn't cancel but i did. they also hijacked the website for days inn How can i get a refund. they are saying i didn't cancel but i did. they also hijacked the website for days inn

Answer:

You can't this website is predatory and unhelpful. Dont expect a refund.

By Scott K. over a year old

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Question:

Today, i try to book a room in the hotel from getaroom. but at the last step, i pressed "book". the system showed the book is unsuccessful owing to some problems and indicates me to try to book again. but the same time, my credit card company inform me that my credit card has been charged and authorized number is 993180. now i don't know whether gataroom really charges the money? in addition, if i cancel a room, how long the charge will refund to my credit card? Today, i try to book a room in the hotel from getaroom. but at the last step, i pressed "book". the system showed the book is unsuccessful owing to some problems and indicates me to try to book again. but the same time, my credit card company inform me that my credit card has been charged and authorized number is 993180. now i don't know whether gataroom really charges the money? in addition, if i cancel a room, how long the charge will refund to my credit card?

Answer:

HEY, friend send them a email. O try to call them. Good luck!

By Angel B. over a year old

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Question:

What's the charge on credit card for 153.56 labeled as ccihotel res 800-468-3578 tx dated feb 22nd? What's the charge on credit card for 153.56 labeled as ccihotel res 800-468-3578 tx dated feb 22nd?

Answer:

Hi, It appears to be a charge for a hotel booking on our site or with one of our partners, in which was dated Feb 22. If you have further questions, you can email CustomerService@getaroom.com.

By Karen B., over a year old

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Question:

Yes i need a credit for 1/3/19 when i was charged for 2 rooms and only wanted 1 room. multiple phone calls, emails and no resolution. Yes i need a credit for 1/3/19 when i was charged for 2 rooms and only wanted 1 room. multiple phone calls, emails and no resolution.

Answer:

Hi Sherry. Our Service Team has advised they have been in touch with your about this and have setup a refund. Thank you.

By Karen B., over a year old

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Question:

I found a room at a resort for 280 a night....is that per person? I found a room at a resort for 280 a night....is that per person?

Answer:

--A Sales Representative would be able to help you out, please give them a call at 1-800-468-3578, option 2. Thank you, Getaroom.com.

By Karen B., over a year old

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Question:

They will not pick up their phone to cancel a reservetion even though they said it could be cancelled up to 4pm day of arrival. They will not pick up their phone to cancel a reservetion even though they said it could be cancelled up to 4pm day of arrival.

Answer:

Hi Will, Please advise you booking number and we will have a representative reach out to you. Thank you. Getaroom.com

By Karen B., over a year old

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Question:

Will they actually refund your money if you cancel your reservation? i cancelled mine 30 minutes after making the reservation b/c of $75 fees! Will they actually refund your money if you cancel your reservation? i cancelled mine 30 minutes after making the reservation b/c of $75 fees!

Answer:

No they claim the hotel policy is non refundable even the hotel states clearly they do within 24 hours of the actual check in date

By Luke S. over a year old

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Question:

Since most reviews are too scary, would be it possible that i can also get the confirmation from the hotel regarding my booking? the confirmation number is r638737887. besides, i also want to ensure that the room is non smoking with 2 twin beds. thanks! Since most reviews are too scary, would be it possible that i can also get the confirmation from the hotel regarding my booking? the confirmation number is r638737887. besides, i also want to ensure that the room is non smoking with 2 twin beds. thanks!

Answer:

The hotel has nothing to do with these scumbags.

By Dennis B. over a year old

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Question:

Can you give me a european telephone number to contact you Can you give me a european telephone number to contact you

Answer:

I didn't have a European #. Whenever I have doubt, its the 1800# of getaroom that I rang and most of the people that I spoke to on the other end were very helpful. After finalising my booking through getaroom and got the confirmation or receipt # from getaroom, I have allowed at least 48 hours grace period and rang the hotel # direct to ensure that my booking with that hotel, via getaroom was legit and as I mentioned, I never had any problem of all the 10 hotels I booked through them. The best part was after hour trip, I sent back the coupon discount and got 10% refund (if my booking was more than $400)... My advice is to read all the print and if in doubt, ring the getaroom contact number.

By Tina T. over a year old

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Getaroom Questions & Answers

I need to cancel a reservation. I need to cancel a reservation.

How can i get a refund. they are saying i didn't cancel but i did. they also hijacked the website for days inn How can i get a refund. they are saying i didn't cancel but i did. they also hijacked the website for days inn

What's the charge on credit card for 153.56 labeled as ccihotel res 800-468-3578 tx dated feb 22nd? What's the charge on credit card for 153.56 labeled as ccihotel res 800-468-3578 tx dated feb 22nd?

Yes i need a credit for 1/3/19 when i was charged for 2 rooms and only wanted 1 room. multiple phone calls, emails and no resolution. Yes i need a credit for 1/3/19 when i was charged for 2 rooms and only wanted 1 room. multiple phone calls, emails and no resolution.

I found a room at a resort for 280 a night....is that per person? I found a room at a resort for 280 a night....is that per person?

They will not pick up their phone to cancel a reservetion even though they said it could be cancelled up to 4pm day of arrival. They will not pick up their phone to cancel a reservetion even though they said it could be cancelled up to 4pm day of arrival.

Will they actually refund your money if you cancel your reservation? i cancelled mine 30 minutes after making the reservation b/c of $75 fees! Will they actually refund your money if you cancel your reservation? i cancelled mine 30 minutes after making the reservation b/c of $75 fees!

Can you give me a european telephone number to contact you Can you give me a european telephone number to contact you

Can’t see your question? Ask to get answers from the Getaroom staff and other customers.

Getaroom Questions & Answers

I need to cancel a reservation. I need to cancel a reservation.

How can i get a refund. they are saying i didn't cancel but i did. they also hijacked the website for days inn How can i get a refund. they are saying i didn't cancel but i did. they also hijacked the website for days inn

What's the charge on credit card for 153.56 labeled as cci*hotel res 800-468-3578 tx dated feb 22nd? What's the charge on credit card for 153.56 labeled as cci*hotel res 800-468-3578 tx dated feb 22nd?

Yes i need a credit for 1/3/19 when i was charged for 2 rooms and only wanted 1 room. multiple phone calls, emails and no resolution. Yes i need a credit for 1/3/19 when i was charged for 2 rooms and only wanted 1 room. multiple phone calls, emails and no resolution.

I found a room at a resort for 280 a night....is that per person? I found a room at a resort for 280 a night....is that per person?

They will not pick up their phone to cancel a reservetion even though they said it could be cancelled up to 4pm day of arrival. They will not pick up their phone to cancel a reservetion even though they said it could be cancelled up to 4pm day of arrival.

Will they actually refund your money if you cancel your reservation? i cancelled mine 30 minutes after making the reservation b/c of $75 fees! Will they actually refund your money if you cancel your reservation? i cancelled mine 30 minutes after making the reservation b/c of $75 fees!

Can you give me a european telephone number to contact you Can you give me a european telephone number to contact you

Can’t see your question? Ask to get answers from the Getaroom staff and other customers.

What's the charge on credit card for 153.56 labeled as ccihotel res 800-468-3578 tx dated feb 22nd? What's the charge on credit card for 153.56 labeled as ccihotel res 800-468-3578 tx dated feb 22nd?