Here’s what buyers have asked with answers from Gearbest staff and previous consumers.
316
questions answered
0%
answered within 1 day
Answer:
Hi Noman V,
Thank you for contacting GearBest.
The total delivery time = processing time + shipping time. Please see below for more details:
1. Processing time:
All GearBest products require a processing time. It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-7 business days. Specific processing is indicated on each item page. Now, we also have items that can be shipped within 24H.
2. The shipping time depends on the shipping method you choose when you place the order.
For more details please check: https://www.gearbest.com/about/shipping-methods.html
Take a look our newest arrivals here: http://www.gearbest.com/new-products/
Grab our best sales here: http://www.gearbest.com/gadget-deals.html
Please feel free to contact us again if you have any further queries.
By Lily L., over a year old
Answer:
Sorry Laura o.,
I apologize for my late response.
Have you issue been solved?
If you have any order issues, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en
We sincerely appreciate your understanding.
By Lily L., over a year old
Answer:
Sorry Paulo C.,
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured GearBest will get back to you.
Please send us any queries you have via our Support Center.
We look forward to hearing from you soon.
By Lily L., over a year old
Question:
were is it located
Answer:
Hi Brandon h.,
We sell online only, you can order on our website here
https://www.gearbest.com/
Please feel free to contact us anytime.
By Lily L., over a year old
Answer:
Hi Seyran S.,
Thank you for contacting GearBest.
The total delivery time = processing time + shipping time. Please see below for more details:
1. Processing time:
All GearBest products require a processing time. It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-7 business days. Specific processing is indicated on each item page. Now, we also have items that can be shipped within 24H.
2. The shipping time depends on the shipping method you choose when you place the order.
For more details please check: https://www.gearbest.com/about/shipping-methods.html
Take a look our newest arrivals here: http://www.gearbest.com/new-products/
Grab our best sales here: http://www.gearbest.com/gadget-deals.html
Please feel free to contact us again if you have any further queries.
By Lily L., over a year old
Answer:
Hi Joey G.,
Thank you for taking the time to give us feedback.
I am really sorry to hear that your feel this way about our company.
I will do my best to help.
Please note that we are a proper registered company that has been around since 2007.
We GearBest are certified " secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Please let me know if you have any questions, we are always here to help.
Thank you for your understanding.
By Lily L., over a year old
Answer:
Hello Kenny T.
You can check the right and top side of our homepage https://www.gearbest.com/,
There are many currencies. Please note that we always adopts the US dollar as the primary currency for all our product prices.
Thank you for your cooperation.
By Lily L., over a year old
Question:
Hi This's the 1st time to know GearBest. All your prices is in USD or ??? (I'm from Singapore) tks.
Answer:
Hello Kenny T.
You can check the right and top side of our homepage https://www.gearbest.com/,
There are many currencies. Please note that we always adopts the US dollar as the primary currency for all our product prices.
Thank you for your cooperation.
By Lily L., over a year old
Answer:
Sorry Tara X.,
I apologize for my late response.
Have you received your order?
For more information about our shipping policy, please refer to our terms and conditions here:
http://www.gearbest.com/about/terms-and-conditions.html.
If you still didn't receive the order, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en
Thanks for your patience and support.
By Lily L., over a year old
Answer:
Sorry Guram S.,
I apologize for my late response.
We have corrected this issue.
If you still have the same issue, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en
Please let me know if you have any further question.
By Lily L., over a year old
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