FRBatterie Questions & Answers

Here’s what consumers have asked with answers from FRBatterie staff and previous consumers.

20 questions answered

10% answered in 1 day

Question:

Hello, the battery i received does not match the model ordered. order id: 100018805 track number: ct197344565d Hello, the battery i received does not match the model ordered. order id: 100018805 track number: ct197344565d

Answer:

We are sorry to hear that. Could you please send us some clear pictures of your old battery and the new battery you received to let us double check the compatibility? Don't worry, we are always here to help you.

By fr batterie c., over a year old

Question:

I am interesseted by battery pour sm.i had bought some battery but theydo not charge completely and the bottom of battery flashes orange. can i return I am interesseted by battery pour sm.i had bought some battery but theydo not charge completely and the bottom of battery flashes orange. can i return

Answer:

Could you please tell us your order number? Don't worry, we are always here to help you.

By fr batterie c., over a year old

Question:

Mme mounier m. pourriez vous me dire ou en est ma commande n° 100018603, faite le 11 septembre, et dont je n'ai aucune nouvelles? merci d'avance Mme mounier m. pourriez vous me dire ou en est ma commande n° 100018603, faite le 11 septembre, et dont je n'ai aucune nouvelles? merci d'avance

Answer:

We shipped your order out. The tracking number is LT880256171NL, you can track it on this link: https://postnl.post/details/?barcodes=LT880256171NL&D=fr. The parcel is on the way to you now. It should arrive to you in 10 working days, please wait for it with your patience. Thank you. Don't worry, we are always here to help you.

By fr batterie c., over a year old

Question:

Bonjour, j'ai fait une commande hier. comment puis-je changer l'adresse de livraison? ou est-ce que c'est possible d'être livrer en point relais. merc Bonjour, j'ai fait une commande hier. comment puis-je changer l'adresse de livraison? ou est-ce que c'est possible d'être livrer en point relais. merc

Answer:

Could you please tell us your order number to let us check for you?

By fr batterie c., over a year old

Question:

I have a macbook air 13" from early 2015. can you tell me which is the adequate battery replacement for it and whether you have it, please? thanks! I have a macbook air 13" from early 2015. can you tell me which is the adequate battery replacement for it and whether you have it, please? thanks!

Answer:

Could you please send us some clear pictures of your old battery to let us find the most suitable battery for you? Our email address is: service@fr-batterie.com

By fr batterie c., over a year old

Question:

J'ai commandé 2 batteries il y a 10 jours mais c'est toujours en attente. j'ai déjà envoyé un mail mais aucun réponse. c'est la commande 100014496 J'ai commandé 2 batteries il y a 10 jours mais c'est toujours en attente. j'ai déjà envoyé un mail mais aucun réponse. c'est la commande 100014496

Answer:

Sorry for any inconvenience caused. We emailed back to you.The payment you made was failed. Please double check it. Thank you

By fr batterie c., over a year old

Question:

Hello i have order a battery by you. but i want to turn it back and i try to write you on the adress: serivce@fr-batterie.fr but it don't work. Hello i have order a battery by you. but i want to turn it back and i try to write you on the adress: serivce@fr-batterie.fr but it don't work.

Answer:

We are sorry to hear that. Could you please tell us your order number? And could you please send us the pictures of your old battery to let us double check? And our email address is service@fr-batterie.com Don't worry, we are always here to help you. Await for your reply Cathy

By fr batterie c., over a year old

Question:

Bonjour je n'ai pas reçu ma batterie acer as16a5k commandée le 22-12-2019 n°100012930 payée par paypal ! quand elle me sera livrée ? Bonjour je n'ai pas reçu ma batterie acer as16a5k commandée le 22-12-2019 n°100012930 payée par paypal ! quand elle me sera livrée ?

Answer:

Hello, Sorry for any inconvenience caused. We checked the tracking information. The parcel was delivered to you on 11st Jan. Did you get it? Don't worry, we are always here to help you. Good day Cathy

By fr batterie c., over a year old

Question:

What are is the size of this product hp am06xl 11.55v 95.9wh batterie ? What are is the size of this product hp am06xl 11.55v 95.9wh batterie ?

Answer:

Could you please tell us your battery model number and battery capacity?

By fr batterie c., over a year old

Question:

No trace of message from you at stefx2@free.fr or in spam i thank you for answering the question clearly: what is the procedure to return the item ?? No trace of message from you at stefx2@free.fr or in spam i thank you for answering the question clearly: what is the procedure to return the item ??

Answer:

You can keep the batteries you have received. We already resent another new battery to you. The tracking number is 9L25417351477. You can track it on the link as below. The parcel is on the way to you now. Please wait for it with your patience. Thank you. http://www.ec-firstclass.org/Details.aspx Good day Cathy

By fr batterie c., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
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