Fiverr Questions & Answers

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Here’s what consumers have asked with answers from Fiverr staff and previous consumers.

42 questions answered
31% answered in 1 day
Question:

Answer:

Customer service here is poor. Having used the site for several years, I don't think the customer support is genuinely interested in satisfactory solutions to seller questions. Even though it is the sellers that make the money for Fiverr, seller support in general is extremely poor.

By Thomas N.
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Question:

I sent an order and requested for a revision with designf49. she has not responded in two days and it says that in 3 days, my order will be completed. in her blurb, she offers unlimited revision but i have nor heard from her. it is sad because i really like the logo but the customer service is so low i can not even give it a star. what is my option?

Answer:

Same thing happened to me with someone doing research. The seller told me she needed another month then sent the "completed" research before the weekend. SHE marked it complete and all I could do is complain to Fiverr, who will NOT do anything to help you. My dumbass used Fiverr again only to have my work taken and the seller refused to communicate back with me, basically stealing my work. My advice: NEVER use Fiverr again.

By Steve R.
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Question:

Whats to protect the seller from having the buyer take the finished product then say they don't like it. then after their project is cancelled to use a copied version?

Answer:

Nothing. Fiverr does nothing to support the freelancer. See this: https://thefreelanceeffect.com/fiverr-review/

By Brad C.
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Question:

Answer:

Their scammers. Seriously Gigzlogo hacked me throight theninfo thrybtakeballll our info and out it on sellers pages. He sent udescof mento my family. Cuz icrefusedntopay him 700$ then Fiverr blocked me

By Mike P.
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Question:

Answer:

Probably, but I don't believe they are on Fiverr, based on the work sent for what I asked.

By Gail J.
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Question:

Answer:

You'll see. Don't say you weren't warned.

By Rebecca I.
Question:

How can i get a fiverr freelancing account

Answer:

Sign up for a Fiverr account and post your first gig as a "doer" (that's what they're calling "Sellers" now). Poof, you're now a freelancer on Fiverr. Getting your first sale is not as easy. Be unique. Find a niche. If 100 other people are doing what you do, it's going to be harder to get jobs.

By Criss I.
Question:

Answer:

You can message with the sellers/doers on Fiverr, but you are not allowed to send them your phone number or private email unless you're hiring them on Fiverr for something that requires say a Skype call (life coaching, tarot reading, etc.) or your email address for some reason. You can lose your account if you violate Terms of Service. How do you find trustworthy sellers on Fiverr? Read reviews, look at their portfolio, message with them, ask for a sample of their work (maybe -- some sellers do this for example if you need a 200,000 word book edited, they might edit the first 1,000 words as a free sample). Give sellers a simple cheap job to get a sample of their work. Before spending a lot, ask what they can do for $5 as a sample -- so you can pay for your sample. AFTER vetting their reviews, portfolio, and having a conversation with them on Fiverr.

By Criss I.
Question:

How to start my first order as seller

Answer:

You have to post a gig. So you essentially come up with a canned "Service" that you can do for a fixed amount of money. The best thing as a starting seller is "What are you willing to do for $5?" because with no ratings, it's unlikely people will hire you for much more than that, and it would have to be something unique. Just posting a gig isn't enough. But posting at least 1 gig and getting your first 10 orders filled is necessary to become a Level 1 seller. So do A LOT for $5 to start out with to undercut your competition, bag your first 10 jobs, and then head over to the Buyer Requests area. You have to do your first 10 jobs to get there, so by hook or crook, get those jobs within 30 days if possible.

By Criss I.
Question:

Hello sir my fiverr language is change please slove this problem, convert english. regards

Answer:

I think you need Fiverr support.

By Criss I.

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