fashioninthebox
Questions & Answers
Fashion in the box team did get back to us and they apologised for the delay and they said that if we are unhappy with the product, they will refund the money. We will wait and see. I will keep you posted, Thanks FS
Asked by FASHIONINTHEBOX S. on 6/4/2010
4 Answers
FASHIONINTHEBOX S.5/13/2010
FashionInTheBox.com is a very poor excuse for a company.
We recently ordered a dress, that was so badly made, it was unbelievable, the dress looked like it took 5 minutes to make, and we have been waiting three days for someone to get back to us, and are still waiting.
There is no customer service number, the company doesn’t seem to be registered anywhere, and if you are thinking of purchasing anything from them, DONT.
You would be better off flashing your money down the toilet.
We recently ordered a dress, that was so badly made, it was unbelievable, the dress looked like it took 5 minutes to make, and we have been waiting three days for someone to get back to us, and are still waiting.
There is no customer service number, the company doesn’t seem to be registered anywhere, and if you are thinking of purchasing anything from them, DONT.
You would be better off flashing your money down the toilet.
Victor F.4/20/2010
Hi Tracy,
Thank you for your comments.
I am Victor from FashionInTheBox.com PR team, and responsible for the customer satisfaction project.
For your issue, I checked with our payment and customer service team, and learned that your credit card was declined when you placed your order, it's normal because our website only supports 3D-Secured payment, which is the best safe methods for credit card online payment. For more details of 3D-Secured payment, please check our help center to learn more:
http://www.fashioninthebox.com/page.html?chapter=60&id=60
I am glad to see you placed your order again with your Paypal account, and your order has been processed to the tailoring team, and our customer service team will notify you once the dress is completed.
Please don't worry about your order, and we are here to provide any help we could and will make every effort to maintain our goal: 100% customer satisfaction!
If you have any questions, please let me know at any time, thank you!
Victor
FashionInTheBox.com PR Team
Thank you for your comments.
I am Victor from FashionInTheBox.com PR team, and responsible for the customer satisfaction project.
For your issue, I checked with our payment and customer service team, and learned that your credit card was declined when you placed your order, it's normal because our website only supports 3D-Secured payment, which is the best safe methods for credit card online payment. For more details of 3D-Secured payment, please check our help center to learn more:
http://www.fashioninthebox.com/page.html?chapter=60&id=60
I am glad to see you placed your order again with your Paypal account, and your order has been processed to the tailoring team, and our customer service team will notify you once the dress is completed.
Please don't worry about your order, and we are here to provide any help we could and will make every effort to maintain our goal: 100% customer satisfaction!
If you have any questions, please let me know at any time, thank you!
Victor
FashionInTheBox.com PR Team
Tracy H.4/13/2010
If you just enter in "wedding dress" in the sitejabber search you will find dozens of horror stories of people sending money to china in hopes of getting their wedding dress/prom gown on time and it never materializes or worse their credit card gets charged big $$$$. If this dress is for a special occasion, play it safe and order from a site with a toll free US phone number so they can be held accountable for their actions. Companies based outside the US can do whatever they want and there will be no way of getting your money back or a refund if needed.
stephanie m.4/13/2010
Has anyone ever bought from fashioninthebox.com? if you have do you have any complaints?
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