I only wish I had checked the website before ordering they are total scammers and misrepresenting branded goods such as coast etc. I have reported them to trading standards but as the company is run from China they weren't that interested. They are a bunch of thieves and the reviews are fictitious.

Unfortunately for most of us it is too late, I notice the site has been closed down now and really if this site had been reported straight away and had been closed down we would not have lost our money. I'm furious that iv lost £134 and they were 2 dresses for my bridesmaids so have had to buy 2 more dresses on top of this, it's disgusting how they can get away with it.

I made my purchase on my tesco MasterCard and they were great, they contacted monsoon direct to confirm that these were not authorised sellers and I sent them copies of the email exchanges and order confirmation, my credit card company then reimbursed me in full immediately and said they would pursue direct with fashionable laughter, it was worth the effort as no longer out of pocket but agree shouldn't be able to do it in the first place!

Haven't got a clue. I can't get back into the site now so maybe it's closed down. I have just sent the dress bk to coast (cos it was a coast dress I was meant to b getting) they will then send a letter to prove that it's a counterfeit dress, which I will then forward to my bank, and maybe just maybe get some monet back. I will never buy of line lime tha again. It's been so stressful. It's don't have money to throw away... who does init? X