Family Search Questions & Answers

Ask a question

Here’s what consumers have asked with answers from Family Search staff and previous consumers.

3 questions answered
0% answered in 1 day
Question:

How do i delete my account?

Answer:

You fill in the form by going to contact us. But don't hold your breath. I did that. They sent me an email asking for my username to confirm the deletion, which I gave, and my account is still active. I have sent a second form but I doubt it will do any good.

By catherine L.
Question:

I'm reading some reviews. is it true that people can edit your family tree without permission? or can you lock the chart so it can't be altered?

Answer:

FamilySearch is one, big "shared family tree." You do not have a private family tree like you do on Ancestry. People change information all the time, especially LDS Church "volunteers." If they want something to be a certain way, they will keep changing it and changing it, and in addition they may send you threatening messages telling you that you cannot place any information on that part of the "shared tree"--it is only "shared" for them, not you. They have even done this to my grandmother, with whom I lived. Overnight all your cousins from a certain part of your family may disappear because someone has combined your grandfather and great grandfather into one person because they both had first names starting with the letter T (for example), never mind that their birth dates were 40 years apart. I could literally give you 1,0000 personal examples...

By VIrginia P.
See more answers (3)
Question:

What research methods do you use to obtain my family information? how accurate are your findings?

Answer:

I use this site for my own family history and to transcribe.

By Deborah C.

Can’t see your question? Ask to get answers from the Family Search staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

Is this your business?

Owners and employees, register now to answer these questions from potential customers. Register now

Have a question about
Family Search?
Post Review