EZPOPSY Questions & Answers

Here’s what consumers have asked with answers from EZPOPSY staff and previous consumers.

104 questions answered

12% answered in 1 day

Question:

When will i get my purchase? order #8230119458764 denim belted mermaid dressi want th like some sort of update reviewsreport scam. When will i get my purchase? order #8230119458764 denim belted mermaid dressi want th like some sort of update reviewsreport scam.

Answer:

I am sorry that we do not find your order with the order number you provided. Could you please double check it? Or you can inform us the email address you provided for the order. Thank you.

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

How long does shipping take and where are they located?

Answer:

We usually need 2~4 days to prepare the items before shipment. It takes 10-20 working days for delivery by Standard Shipping once the parcel is sent out. It takes 4-7 working days for delivery by Express shipping once the parcel is sent out. Total delivery time= processing time +shipping time

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Do you ship to india Do you ship to india

Answer:

I am sorry that we could not ship to India currently.

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Placed a order for a product on the 23rd of may but to date have had no communication from you as to when or if our order is being delivered Placed a order for a product on the 23rd of may but to date have had no communication from you as to when or if our order is being delivered

Answer:

Hi， it happens our emails goes to receiver's junk mail. Please contact us at servie@ezpopsy.com and we'll reply within 24 hours (weekend&holiday excluded). Kinddly let us know your order number or the email address you placed order with and we'll check for you. If you didn't receive our reply email, kindly check the junk mail. Thanks.

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

All the sizes look small, anything for curvy figures? All the sizes look small, anything for curvy figures?

Answer:

Sure.we have items in a larger size and one size. Please feel free to contact us at service@ezpopsy.com if you have any concerns.

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

How do i return something for a refund How do i return something for a refund

Answer:

Kindly let us know your order number.We'll send return instruction to your register email address. Or, you can contact us at: service@ezpopsy.com

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Ummm a return address would be great Ummm a return address would be great

Answer:

Hi, if you have ordered, kindly conact service@ezpopsy.com for return address. Thank you for your time. :)

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Where is my order?

Answer:

Kindly send emails to service@ezpopsy.com or call +852 81720055 for inquiries please.

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Order # 8190523056686 white mesh perspective dress (small) on 5/23/29 no response from ezpopsy Order # 8190523056686 white mesh perspective dress (small) on 5/23/29 no response from ezpopsy

Answer:

Dear Janice, we have responded to you through email. Thank you.

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Why don't you have xs? i love your dresses and active wear but they are too big for small-built people, like me. (157cm, 45kg) Why don't you have xs? i love your dresses and active wear but they are too big for small-built people, like me. (157cm, 45kg)

Answer:

Dear Sunny, we have XS size for some items and you could sort size in our site. Here is the link of items with XS size. https://www.ezpopsy.com/dresses-1/?attribute=s-1:)

By Ezpopsy O., fashion online store featured by fashion designers over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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