EZPOPSY Questions & Answers

Here’s what consumers have asked with answers from EZPOPSY staff and previous consumers.

104 questions answered

12% answered in 1 day

Question:

Do you have a catalogue for the bohemian range? Do you have a catalogue for the bohemian range?

Answer:

Hi, You could search for bohemian in our site directly: https://www.ezpopsy.com/Search?k=bohemian. Thank you. :)

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Help i need to return dress for larger size Help i need to return dress for larger size

Answer:

Hi, Kindly send email to service@ezpopsy.com and we will arrange return for exchange for you. Don't worry. :)

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

My order number is 8170501167308. please check status. when will it be shipped out? My order number is 8170501167308. please check status. when will it be shipped out?

Answer:

Hi, Sorry for having missed this message. We checked and your order has been delivered. :)

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Whats your return policy? Whats your return policy?

Answer:

Hi, here is our return policy: https://www.ezpopsy.com/return-policy-i-15.html Thank you for your time.:) Anna|Customer Service

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

I would like to cancel my order i just placed I would like to cancel my order i just placed

Answer:

Hi, May I have your order number or please send your order number to service@ezpopsy.com please?

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Please send my order or return my money. it is very disappointing. this my first order no.order no.#8170301457675 ordered on the 3/3/2017. please respond urgently Please send my order or return my money. it is very disappointing. this my first order no.order no.#8170301457675 ordered on the 3/3/2017. please respond urgently

Answer:

Dear Sandy, Sorry for the inconvenience. I checked and find that 8170303256339 is your correct order number. The parcel with tracking # LX2855***55CN has arrived in UK and is supposed to be delivered in the next few days. Thank you. Ezpopsy

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

Do not for you strange so few months so many negative, i think that will soon have to change the name again Do not for you strange so few months so many negative, i think that will soon have to change the name again

Answer:

Your any suggestion and advice are much appreciated. Than you for your time. Ezpopsy

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

What is the status of my order order no.8161216248392 date 2016-12-16 22:46:03 ?? What is the status of my order order no.8161216248392 date 2016-12-16 22:46:03 ??

Answer:

Apologize sincerely that your parcel meets some shipping problem which is diffictult for us to control it. We promise we will resolve the issue for you asap. You will definitely get either the items or refund for your order. Thank you for your consideration. Ezpopsy

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

What is the statis of my order # 8170207162551 ? What is the statis of my order # 8170207162551 ?

Answer:

Dear Diane, Order # 8170207162551 Tracking # LX27****981CN 2017-03-03 10:40 MELBOURNE VIC, delivered. Kindly contact us at service@ezpopsy.com if you have more concerns. Thank you.

By Ezpopsy O., fashion online store featured by fashion designers over a year old

Question:

You provided pay pal with the wrong return address for my return. i used that address to ship a return to you . you did not get the return as a result of providing the wrong address, that was back in july 2016. today jan 3 2017 i got the packages i sent to you returned back to me, so i would like you to provide me and all the other customers with the correct address for return. thank you! You provided pay pal with the wrong return address for my return. i used that address to ship a return to you . you did not get the return as a result of providing the wrong address, that was back in july 2016. today jan 3 2017 i got the packages i sent to you returned back to me, so i would like you to provide me and all the other customers with the correct address for return. thank you!

Answer:

Dear Karen, Sorry for the inconvenience caused to you. Our customer service Team has resolved the issue according to our communication in the emails. Kindly check your email or send emails to service@ezpopsy.com if you haven't received a satisfying solution yet. Thank you for all your time. Ezpopsy

By Ezpopsy O., fashion online store featured by fashion designers over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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