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Hello. I'm looking to buy my first pair of glasses from EyeBuyDirect. Any advice?
asked by Daee A. on 3/8/16
5 Answers
So far I have not had a problem. I have ordered 5 pairs. All were nice and came within 8 days. I even took first pair to my dr to check the rx. Maybe Im just lucky or maybe when you deal in volume problems start to occur. I advise anyone ordering to choose the frames that are in the Rfkt line. Chose any lenses that are not the 6.95 and make sure to get your PD number from your dr. If its incorrect your glasses will be blurry.I do own cheaper pairs from here , but prefer this RFLT line. I did chat with customer service online once. I had no problems. Love how they keep you updated on your status. Also nice to know $2 donated ftom each pair you purchase to help someone else see. Great to always search on google for coupin codes or buy on a BOGO sale.
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I placed several orders with them and had no problems, until the last few orders where things went downhill very fast. First, there was etchings on the lenses that they didn't buff out that when I contacted the customer service; they stated this was "normal". They were very rude and didn't care if I had a defective product or not. I re-ordered the glasses with the supervisors word it would not happen again. It did and the supervisor denied ever talking to me. After that, I went to glassesusa and got a pair that was cheaper, the customer service was spot on and they really did the prescription right and nice fit. Eyebuydirect should be avoided at all cost.
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Read my review, I genuinely advise you to buy elsewhere - these people are almost criminal in their behaviour! Mine is one of many many negative reviews.
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Advice? Don't. Run, don't walk. Unless you enjoy paying for blurry glasses and then having to deal w/call centers in the Philippines. There is NO way to directly contact this company (located in the USA) to effectively deal w/problems. And, you Will Have Problems.
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Look closely at the pictures and use the "try them on" feature where you upload a face shot and you can get glasses superimposed on the photo to give you an idea what they look like.

Double check your prescription is right.
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