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I continue to experience a lack of response to repeated emails to the Emsisoft "help" line and have been told here that the policy is to respond within 24 hours.

That is not in my experience.

Why does this forum seem to get response while the recommended way does not?

Further, my original problem is still not corrected after a month.

I have up until recently been totally supportive of your products and recommended them to my friends.

I wonder if there are others that are having the same problem... and if not, perhaps I should invest in lottery tickets instead of your software as my odds would seem there to be much better!

I continue to be given excuses and solutions that do not correct my problem.

Is anyone there?

asked by Mike W. on 12/28/15

1 Answer
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Mike, I'm sorry that we couldn't keep our promise to reply within 24h during the xmas holidays. I'll make sure your case is handed over to another support agent who is there to help 24/7, no matter what.

I can totally understand your frustration here.

The reason why I'm replying here is that any sitejabber postings trigger an email alert that directly hit my CEO desk and I'm responsible in the last instance for what our employees are doing.

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