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Questions & Answers

3,490 reviews

Here’s what buyers have asked with answers from eBay staff and previous consumers.

44
questions answered
0%
answered within 1 day
Question:

To Ebayau.com.au staff: I have written on several occasions in regards to: 1. higher amount charged on credit card than quoted in sale price 2. being charged for 'free postage' as per product purchased 3. late arrival of products as per estimated shipping time 5-7 business days 4. receiving COMPLETELY WRONG ORDER -- I I received 2 pairs of Asics runners which were NOT what I ordered. And they were the also the WRONG size. To date I have not received any feedback to my email enquiries. Regards Christine

Answer:
Follow up with a rep from Ebay. They are there to help you.
By Deb M., over a year old
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Question:

Hi - I'm trying to understand how shipping costs are handled and I'm confused by this page: http://pages.half.ebay.com/help/policy/shipping_p.html where it says the buyer is responsible for paying shipping costs, and then that the seller is (partially) reimbursed for those costs. I need clarity on how it works.

Question:

I purchased a book and never got it! I want my money back!

Question:

Hi Good morning, I'm Away on holiday in Canada and I need to realist a unsold item, however to enable myself to realist my add I need to get onto a eBay web site because the app I have on my iPad doesn't Support this! Can you help with some advice. Regards Andrew Jones.

Answer:
See if you can use a computer or a laptop
By Anna S., over a year old
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Question:

Why cant ebay leave sellara to their own resorses

Question:

Yeah why am I have such a hard time getting a refund! I never have a paypal account set up as far as I know and the seller said there was an issue with my credit card.

Question:

E-bay's guarantee, an empty promise. Ref item#251601831554 As a buyer I purchased an automobile for parts. The ad said that it was a complete car with rust free body & frame, and engine & tranny that ran just one year earlier, but will need rebuilt. I called the seller and he said again it was rust free, had the correct engine and would run with just a little work, but the whole interior was trashed & it had no brakes no brakes. I paid $3000. 00 for it plus $700.00 for transport. Before I bid, the last thing I saw was the "buy with confidence ebay guarantee" When the car arrived, the trunk floor & lid were rotted out, the back floor was rusted and arrived full of water & mud. Some of the body had rust holes and there clearly had been previous body work done. I then found out many parts were missing and the engine was the wrong engine completely, and never ran because it was not even fully assembled. I contacted the seller, and he claimed his "friend" must have taken some parts from the car and also must have mickey moused some items. Then he admitted that the pictures he used were years old and that the car was sitting in a field hidden in the weeds those years. He then went on to say the money was gone, spent on medical bills. A liar for sure. I filed a claim with e-bay. I get a call from a woman who is talking fast who say's, "we are denying your claim & since we don't have a listed reason for the denial, we are going to fill in the reason for denial as non-payment" So, later when I call, I get a curt answer saying I have to actually pay for the item before I can file a claim! This despite of the fact ebay has e-mail sent through them proof from the seller that I paid. To make matters worse, they then would not allow me to leave feedback either, which allows others to be taken by this bum. I have been un-able to get ebay to address this problem since then. Hello! How can you guys look yourselves in the mirror?

Answer:
You cannot trust a car seller. NEVER! All they want is to sell their car and will lie through their ears. Always see it in person and take for an inspection. If the seller isn't willing to have an inspection, tell them to go fly a kite
By Anna S., over a year old
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Question:

I have to purchase Retro High Waisted Full Circle Skirt Pleated Midi Skater Flared Long Skirt Dress, but not able to see if the product can be returned? Not able to see any option for returning.

Answer:
Look closer; a listing always states whether or not the seller accepts returns. It's near the price area but it's ALWAYS there. Also look at the seller's feedback
By Anna S., over a year old
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Question:

How do they calculate review helpfulness

Question:

I bought clothes for 1st time. Haven, t received them yet, but was wondering how reliable?

Answer:
Just depends who the seller is, some ship fast or like order l bought l as not getting information, like pulling teeth, and if you get your order please check it good
By Linda G., over a year old
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