DressLily
Questions & Answers
if a return is necessary, who pays for shipping?
Asked by Jenn R. on 7/26/2017
1 Answer
CustomerService R.7/27/2017
Dear Jenn,
Thank you for your inquiry.
It depends on the issue caused on which side.
If it belongs to 3 days DOA, we will pay the shipping fee. If it is customers' fault, such as order a wrong item, the shipping fee will be on customers' side.
For more details, please kindly check our warranty here https://www.dresslily.com/m-article-id-80.htm
Thank you for your understanding.
Dresslily Customer Support Team
Thank you for your inquiry.
It depends on the issue caused on which side.
If it belongs to 3 days DOA, we will pay the shipping fee. If it is customers' fault, such as order a wrong item, the shipping fee will be on customers' side.
For more details, please kindly check our warranty here https://www.dresslily.com/m-article-id-80.htm
Thank you for your understanding.
Dresslily Customer Support Team
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