DressLily
Questions & Answers
I ordered some clothes from you on 2-17-2016. I still have not received order. I am seeing all these bad reviews. Worried! My order number is L1602161945475020. Please respond and let me know where my order is or I am going to file charges, contact credit card and have money reversed, and slander your business on whatever I can to make sure no one else comes across this problem with your company.
Asked by Dawn M. on 3/8/2016
1 Answer
CustomerService R.3/8/2016
Dear Dawn M.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***1863, we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For your order ***1863, we have shipped out, we will send an email to you to state the detail information.
And we have offered you the solution in the mail, could you please kindly check your account?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service
Add your answer
Click to upload/insert
or drag & drop