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hi, wondering if anyone in canada had to pay duty when the order came
asked by kim r. on 10/19/18
1 Answer
Dear kim r,

Thank you for contacting us. According to our website's policy import taxes are solely customer's responsibility.

Please check this link:

Once placing an order with us customers agree to our terms and conditions.

The shipper first pays the fee on your behalf, then asks you to pay once they deliver the package to you.
Taxes are charged by the local Customs Office and country regulations are beyond our control.

As it is the customer's responsibility to pay these taxes to receive the parcel, we will not provide any compensation in such cases.

Thank you for your understanding.

DressLily Customer Support Team
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