DonnaPlay
Questions & Answers
Here’s what buyers have asked with answers from DonnaPlay staff and previous consumers.
125
questions answered
0%
answered within 1 day
Answer:
Dear Helen G,
Thank you for contacting us. To have this matter investigated and rectified, please email our customer support center at support@donnaplay.com. Alternatively, you may call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week).
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
By Support D., over a year old
Answer:
Dear Korina S,
To have your membership deleted, kindly send an email to support@donnaplay.com and an agent would happily assist.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
By Support D., over a year old
Question:
Hi, you charged me R 327.72 for something that I am not aware of. I want my money back please?
Answer:
Dear Sandra O,
Thank you for contacting us. Sorry to hear of this. Kindly send an email to support@donnaplay.com for further assistance.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
By Support D., over a year old
Question:
How do I unsubscribe?
Answer:
Dear Louise D,
Thank you for contacting us. You may call our toll-free number at 1-888-983-0264 for US and Canadian customers and 1-646-328-5024 for International customers (24 hours, 7 days a week) or send an email to support@donnaplay.com to unsubscribe.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
By Support D., over a year old
Answer:
Dear Roland k,
Certainly, we can assist in having your membership deleted. Kindly send an email to support@donnaplay.com and one of our agents would be more than happy to assist you.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
By Support D., over a year old
Answer:
Dear Ali K,
Thank you for reaching out to us. Apologies for any inconvenience that may have been caused. Your issue has been rectified. Kindly check your spam/junk folder in your email for confirmation.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
By Support D., over a year old
Answer:
Dear Rebekah,
Thank you for contacting us. Correspondence has already been sent to your inbox via this forum. If you have any further concerns, please do not hesitate to contact us via email at support@donnaplay.com.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
By Support D., over a year old
Answer:
Dear Kevin,
Thank you for contacting us. I would be happy to assist, however, I am not locating the email address 'kevin@kvns.in' in our system. Thus, I am requesting that you please send an email to support@donnaplay.com. A customer support agent would be happy to assist with the cancellation.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
By Support D., over a year old
Question:
Please refund my money
Answer:
Dear Divakar,
Thank you for reaching out to us. Please send an email to support@donnaplay.com and an agent would be more than happy to assist with the refund.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
By Support D., over a year old
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