It's a scam. They stole all my money. They were all lovely and supportive until I made a payment. I lost £521... That's how much they stole. As soon as I did the payment - NOTHING. Never heard anything from them. KEEP AWAY PLEASE. Terrible people.

It's probably because you weren't cooperative enough with their chat service. You have to really explain your idea otherwise you're only going to get something which you wouldn't expect.
I've had 2 law papers written from them and they were absolutely perfect. The only person fooling you is yourself. Please don't spread false reviews just for the sake of competition.