Lauren you should call your bank and ask them if the wire went through. I had to wait 4 weeks for my payment to arrive. It was a bank issue. They shipped once my payment was deposited into their account. The bag and wallet I got are beautiful though so it was worth the wait. I am planning on using Western Union in the future so it is an immediate payment.

Bagvalley is fake and related to pursevalley.cn which has very bad reviews if you haven't looked into them. They are also indeed stealing our pictures. Feel free to contact us with any other questions.

Hi Jen please let me know if you still did not receive your tracking #. Sometimes an error is made in communication. Let us know who you were communicating with and we will reprimand them. We are truly sorry for the inconvenience. :)

Today makes it exactly 20 days since I made a payment and my order hasn't even been shipped....they keep telling me every time that in 2 days it will be ready.... please anyone who value their money id advise to never try order from them

Hey how long did it take to come I just sent money yesterday?

Hi Zoella, our customer service does not work on Sundays in China hence why you didn't get a response. Please rest assured your order is processing.

Hi dear if you want to receive an order status update please contact our customer service through wechat or email. Sitejabber does not inform us of questions so we cannot give up to the minute responses on here. :)

Hello H.H you do not need to shop with us if you feel uncomfortable. We are honest & transparent with our clients regarding payment procedures and do not pressure people who are uncomfortable into buying since already receive hundreds of orders weekly from happy & satisfied clients. If you would like to pay with credit card we suggest you purchase an authentic bag for full price.

Hi dear we only use DHL for UK orders so you do not need to pay extra for that. We have a good reputation for a reason - don't worry you will love your bag.

Hi Jen I am glad to see you got your order through your answer. Enjoy your bag! :)