Designer-Discreet.ru Questions & Answers

279 reviews

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Here's what consumers have asked with answers from Designer-Discreet.ru staff and previous consumers.

31 questions answered

6% answered in 1 day

Question:

Hello, i placed an order 4.5 weeks ago and still no word on shipping out. they said they will ship soon, but am feeling like it will never come. am getting the run around. anyone else wait this long?

Answer:

Lauren you should call your bank and ask them if the wire went through. I had to wait 4 weeks for my payment to arrive. It was a bank issue. They shipped once my payment was deposited into their account. The bag and wallet I got are beautiful though so it was worth the wait. I am planning on using Western Union in the future so it is an immediate payment.

By Renee L. over a year old

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Question:

I'm very scared of ordering... today while browsing i came across bag valley.cn and when i checked their pictures on the site its the same pictures on designer discreet so had to ask them if they were the same company but the said designer discreet is stealing their pictures...so its all so confusing...

Answer:

Bagvalley is fake and related to pursevalley.cn which has very bad reviews if you haven't looked into them. They are also indeed stealing our pictures. Feel free to contact us with any other questions.

By Designer D., over a year old

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Question:

I placed my order last week and sent my money via western union i was told last wednesday i would get my tracking number the next day and its now monday and i have not gotten a tracking number. how long does it take for dd to send tracking number ??

Answer:

Hi Jen please let me know if you still did not receive your tracking #. Sometimes an error is made in communication. Let us know who you were communicating with and we will reprimand them. We are truly sorry for the inconvenience. :)

By Designer D., over a year old

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Question:

I'm concerned about an order i just placed - i've submitted it, and followed the process to get instructions on how to finish up the payment piece, etc. but i've not heard back from anyone. is everything ok or should i cancel my order? thank you -

Answer:

Today makes it exactly 20 days since I made a payment and my order hasn't even been shipped....they keep telling me every time that in 2 days it will be ready.... please anyone who value their money id advise to never try order from them

By kazeem o. over a year old

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Question:

I really want to order from dd but i don't see any reviews with pictures included... can people with experience email me photos? primarily looking for louis vuitton pieces (wanting the neverfull.) lldunn97@yahoo.com

Answer:

Hey how long did it take to come I just sent money yesterday?

By Sandra j. over a year old

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Question:

Hi, i paid via wu. the picked up the money but have stopped responding to me emails... has that happened to anyone else?

Answer:

Hi Zoella, our customer service does not work on Sundays in China hence why you didn't get a response. Please rest assured your order is processing.

By Designer D., over a year old

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Question:

Can you please give me a status on my order no.67279

Answer:

Hi dear if you want to receive an order status update please contact our customer service through wechat or email. Sitejabber does not inform us of questions so we cannot give up to the minute responses on here. :)

By Designer D., over a year old

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Question:

Hi i am trying to determine if i should truly purchase on designerdiscreet.cn

Answer:

Hello H.H you do not need to shop with us if you feel uncomfortable. We are honest & transparent with our clients regarding payment procedures and do not pressure people who are uncomfortable into buying since already receive hundreds of orders weekly from happy & satisfied clients. If you would like to pay with credit card we suggest you purchase an authentic bag for full price.

By Designer D., over a year old

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Question:

I'm really interested in buying...my fear is not sending but receiving something not worth the money...anyway i've placed an order today so will make a payment tomorrow...how long does shipping take to london please...and is there a way i can pay for dhl for my order...as it ididnt state what courier is used...

Answer:

Hi dear we only use DHL for UK orders so you do not need to pay extra for that. We have a good reputation for a reason - don't worry you will love your bag.

By Designer D., over a year old

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Question:

I'm thinking of ordering a louis vuitton bag.. has anyone ordered recently? does it come with the old brown colour box and paper bag or louis vuittons new orange and blue packaging? thanks x

Answer:

Hi Jen I am glad to see you got your order through your answer. Enjoy your bag! :)

By Designer D., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Designer-Discreet.ru Questions & Answers

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