Hi Shannon,

Thanks for your question.

If you don't win an auction, the bids are only returned to your account if you choose the Buy it Now option. By using Buy it Now option, you will get the item for the listed price and all the bids you used in that auction will be returned to your bid balance. Users who take advantage of this option usually have a better experience, since they get the item they initially wanted as well as retain all their bids.

We do also have a winning guarantee on your first bid pack purchase. If you don't win an auction with your initial bid pack, we'll credit those bids back to your account free for a second chance!

I hope this helps, however, if you do have any other questions please don't hesitate to contact us by Phone: 855-455-3325, Email: support@dealdash.com or on Facebook Messenger.