I haven't had to contact customer service but I follow them on their facebook page and all I would do is private message them or email them. They are very prompt on activity on their page so I am guessing customer service would be the same
Not a scam at all. I have received three goodie boxes and never had to do a survey or anything like that. I just follow them on Facebook and have a free account with them. All they ask of you is that you review the products that you get in your box. Simple enough!