It is very easy to get a hold of customer service and they respond promptly.
Incredibly easy! The chat window at the corner is an easy way to ask questions and get a fast response.
Click the chat icon on the screen and Tad is there to help. It is probably what convinced me to go with CPETHINK originally, I was looking around the site and Tad popped up in the chat to see if I needed any help.
They have a standing live chat option open in most business hours.
They have phone & chat access, I used chat and was very pleased that, despite a few interruptions, the rep stayed with me.