comGateway Questions & Answers

Here’s what consumers have asked with answers from comGateway staff and previous consumers.

25 questions answered

8% answered in 1 day

Question:

If i ship out an item in the philippines, will it be delivered directly at my house or will it be delivered to customs post office? If i ship out an item in the philippines, will it be delivered directly at my house or will it be delivered to customs post office?

Answer:

With full-tracking features, we deliver straight to your doorsteps Ron! You'll know where your items are as it departs from the US.

By Charlie W., Support over a year old

Question:

Using your calculator, apparently a $15 usb wifi dongle that fits in an envelope cost $65 to ship to australia...???? is that correct? Using your calculator, apparently a $15 usb wifi dongle that fits in an envelope cost $65 to ship to australia...???? is that correct?

Answer:

I am unable to verify your example, Lorry. For a more precise calculation, an Amazon Fire Stick will cost US$28.79 to ship to Australia. Same shipping cost if you are shipping 2 Fire Sticks.

By Charlie W., Support over a year old

Question:

I am in australia and i want to buy 2 cartons weighing 20.5 kgs each from a company in florida. would you ship them to me and how much would it cost I am in australia and i want to buy 2 cartons weighing 20.5 kgs each from a company in florida. would you ship them to me and how much would it cost

Answer:

To give you a better quote, we would need to take into consideration how bulky these cartons are. Send over the URL and we'll be able to give you a better estimate. Cheers!

By Charlie W., Support over a year old

Question:

Does the shipping cost include fuel charge and insurance all in or it's a separate cost? Does the shipping cost include fuel charge and insurance all in or it's a separate cost?

Answer:

ComGateway believes in transparency Billy. When you use our shipping calculator, we break it down to 3 primary costs: International shipping, Fuel Surcharge, and Insurance.

By Charlie W., Support over a year old

Question:

Hey guys do u ship to australia? i have a lithium ion battery that i need sent to australia from new boston oh 45662. if you do this can you tell me how it needs to be arranged please Hey guys do u ship to australia? i have a lithium ion battery that i need sent to australia from new boston oh 45662. if you do this can you tell me how it needs to be arranged please

Answer:

Air shipping of lithium-ion batteries is regulated by IATA guidelines. Depending on the type and quantity of the battery, we can ship it to Australia.

By Charlie W., Support over a year old

Question:

Can i get an estimate of shipping costs for an iphone from portland to canberra (australia). Can i get an estimate of shipping costs for an iphone from portland to canberra (australia).

Answer:

A $749 iPhone 11 will cost US$45.55 to ship to Australia, Peter. Please note that this excludes GST charges.

By Charlie W., Support over a year old

Question:

Hello do you ship from oxnard ca 93033 to philippines 1266? Hello do you ship from oxnard ca 93033 to philippines 1266?

Answer:

Yes, we do ship to anywhere in the Philippines, Raillen.

By Charlie W., Support over a year old

Question:

Do colourpop accept non us credit cards? im from malaysia Do colourpop accept non us credit cards? im from malaysia

Answer:

Hi Shameeni, Based on our customers experience, COLOURPOP.COM accepts international credit cards. Happy Shopping!

By Charlie W., Support over a year old

Question:

I want to buy some items from amazon that say they wont ship to australia, how can i trust that im going to get my items once i paid I want to buy some items from amazon that say they wont ship to australia, how can i trust that im going to get my items once i paid

Answer:

Amazon US is one of the top online stores where our customers buy from Tanya. You can be assured that once it is delivered to your comGateway address, we will process it in 1 business day and assign it to your account immediately.

By Charlie W., Support over a year old

Question:

How can you operate a "live chat" on gmt +8 (which is china, hong kong, etc) if you are a company shipping items from portland, oregon in the usa? How can you operate a "live chat" on gmt +8 (which is china, hong kong, etc) if you are a company shipping items from portland, oregon in the usa?

Answer:

We have extended Live Chat hours and is now operating daily at selected times. Our hours of operation follow the Asia-Pacific region where most of our customers are from

By Charlie W., Support over a year old

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Typical questions asked:

How long does shipping take?
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Where is the company located?

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