Gwynnie Bee Questions & Answers

Here’s what consumers have asked with answers from Gwynnie Bee staff and previous consumers.

56 questions answered

29% answered in 1 day

Question:

How much do you pre-authorize credit cards? How much do you pre-authorize credit cards?

Answer:

Hi David, Thanks for your interest in Gwynnie Bee. We preauthorize for the full plan amount plus tax. We void it immediately, but the pre-authorization release time depends on your credit/debit card bank. We have more information about this on our FAQ page https://support.gwynniebee.com/hc/en-us and in our Terms of Service. Please don't hesitate to reach out to our customer service team with any questions or concerns - gwynnie@gwynniebee.com or 855-GWYNNIE.

By Gwynnie B., over a year old

Question:

I want to cancel my free trial I want to cancel my free trial

Answer:

Hi Norma - please reach out to Customer Service, they'd be happy to assist you. You can either email them at gwynnie@gwynniebee.com or call them at 855-GWYNNIE.

By Gwynnie B., over a year old

Question:

Why can't i look at a sampling of the wardrobe before signing up? Why can't i look at a sampling of the wardrobe before signing up?

Answer:

Hi Evelyn - You can browse our entire collection of thousands of items (without joining) using the top navigation on any page of our site: https://closet.gwynniebee.com/a/clothing/new-arrivals

By Gwynnie B., over a year old

Question:

I don't know much about branding. can i choose my own outfits/dresses before i order? suggestion: allow a grid view of all the styles and brands together so we can pick by look instead of brand, please. I don't know much about branding. can i choose my own outfits/dresses before i order? suggestion: allow a grid view of all the styles and brands together so we can pick by look instead of brand, please.

Answer:

Hi Bobbie - thanks for your suggestion! To answer your question, you choose all of the pieces that go into your virtual closet. We'll only ship you things that you've selected.

By Gwynnie B., over a year old

Question:

What about pant lengths? i am petite in height, but wear a size 16/18 or 18/20 depending on the designer. What about pant lengths? i am petite in height, but wear a size 16/18 or 18/20 depending on the designer.

Answer:

Hi Annette - all pant lengths are listed on the site. We also have a collection that is specifically geared towards petite women: https://closet.gwynniebee.com/a/clothing/body-shape-short-styles

By Gwynnie B., over a year old

Question:

I would like to see complete sets, the top and the bottom. do you offer top and bottoms matching or business suits? I would like to see complete sets, the top and the bottom. do you offer top and bottoms matching or business suits?

Answer:

Hi Crystal - thanks for your interest in GB! At this time, we rent one piece at a time, we don't have much inventory that offers matching sets. If you'd like to see the pieces we have that are workwear appropriate, please check out our site: https://closet.gwynniebee.com/a/clothing/work-professional

By Gwynnie B., over a year old

Question:

Hi gwynnie bee, i am a new customer and i sent back on item and kept the other one. it has been 5 days since a sent 1 of the items back but i have not received a new item. my closet it full. please let me know if the process it different i am very anxious to get a new item. thanks, amy Hi gwynnie bee, i am a new customer and i sent back on item and kept the other one. it has been 5 days since a sent 1 of the items back but i have not received a new item. my closet it full. please let me know if the process it different i am very anxious to get a new item. thanks, amy

Answer:

Hi Amy - we're sorry to hear about the delay. Please reach out to our Customer Service team at either 855-GWYNNIE or gwynnie@gwynniebee.com so that they can take a look at your account. They'd be happy to help!

By Gwynnie B., over a year old

Question:

I am weary of signing up. it appeard that there have been very many unhappy customers. whats your company's better business bureau (bbb) rating?

Answer:

Hi Monica - our rating with the BBB is an A-. To learn more about us and see photos of our many members who love the service, please check out our Facebook page and Instagram feed!

By Gwynnie B., over a year old

Question:

Just starting a new office job that is very professional & would like to update my wardrobe, but since i won't have a paycheck coming in until my job gets rolling, gb sounds perfect. i've been scammed thru companies on-line a couple times & seriously cannot afford to be screwed over again. reviews are extremely mixed. suggestions?! Just starting a new office job that is very professional & would like to update my wardrobe, but since i won't have a paycheck coming in until my job gets rolling, gb sounds perfect. i've been scammed thru companies on-line a couple times & seriously cannot afford to be screwed over again. reviews are extremely mixed. suggestions?!

Answer:

Hi Julie - thanks for your interest in Gwynnie Bee! We have an A rating from the BBB, and encourage you to check out our Facebook page, where you can see photos and comments from our members. If you'd like to browse our workwear styles before signing up for the free trial, you can do so here: https://closet.gwynniebee.com/a/clothing/work-professional

By Gwynnie B., over a year old

Question:

Do you have an opportunity for affiliates? lawrencerp3@gmail.com Do you have an opportunity for affiliates? lawrencerp3@gmail.com

Answer:

We do! Check out all of the info on our affiliate page: https://closet.gwynniebee.com/pages/become-an-affiliate

By Gwynnie B., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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