CanvasPeople Questions & Answers

Ask a question

Here’s what consumers have asked with answers from CanvasPeople staff and previous consumers.

12 questions answered
17% answered in 1 day
Question:

Is this order free shipping?

Answer:

Shipping is not free, but often have deals where all you pay is shipping. The quality of your items is worth the shipping cost. Will continue to be a loyal customer and share with others.

By Judy B.
See more answers (13)
Question:

Is canvaspeople a scam or a legit company?

Answer:

No, CanvasPeople is not a scam. They are a very professional business and I am so glad I found the.

By Marsha P.
See more answers (8)
Question:

What made you choose canvaspeople over similar businesses?

Answer:

I tried many, CanvasPeople was the best. I use them for all of my art reproductions.

By Marsha P.
See more answers (7)
Question:

How long does shipping take?

Answer:

Hello Carter, Thank you for your interest in ordering with CanvasPeople. We offer four different types of shipping methods: Economy Shipping - Up to 7 Business Days Standard - Up to 3 Business Days Express - 2 Business Days Priority - 1 Business Day If we can be of further assistance please feel free to contact us at Support@CanvasPeople.com. Thank you, Nolan CanvasPeople Team Lead

By Jason Y.,
See more answers (2)
Question:

How long does printing usually take? my order has been printing/reviewing for the past 10 days, and i was wondering if this is normal. thanks!

Answer:

Hello Alisa, In general, orders can take 4-6 business days to be printed and shipped. At this time, we continue to follow the recommendations from our federal, state, and local agencies for health and safety practices at all facilities. As a result, our production times for products may be slightly delayed up to 10 business days in some cases. Apologies for any inconvenience caused. If you have any further questions, please email us at support@canvaspeople.com. Thanks!

By Steve C., Customer Service Manager
Question:

My name is andrew. how much for shipping 16 x 20 canvas to brooklyn, ny?

Answer:

Hello Andrew, Our shipping and handling costs range from $14.95-$24.95 depending on the size and item, per item. The shipping and handling costs cover the packaging, the transit of the canvas, and the labor/handling of the item. This can also vary based on the promotion being used at the time of your order. On the final checkout page, you will see a breakdown of your charges, prior to entering your billing details. Thanks!

By Steve C., Customer Service Manager
Question:

How much is shipping to washington state

Answer:

Hello Peggy, Our shipping and handling costs range from $14.95-$24.95 depending on the size and item, per item. The shipping and handling costs cover the packaging, the transit of the canvas, and the labor/handling of the item. This can also vary based on the promotion being used at the time of your order. On the final checkout page, you will see a breakdown of your charges, prior to entering your billing details. Thanks!

By Steve C., Customer Service Manager
Question:

I have ordered a 16* 20 on 8/23, i did not received confirmation email, idid not write down the order number. today is 8/26, i still have not heard

Answer:

Hello Ida, Thank you for your order and for contacting us. We're sorry to hear you have not received your order details. Please email us at support@canvaspeople.com so we can locate your order and status. Thanks!

By Steve C., Customer Service Manager
Question:

Why do i have to take out the stuffing in the pillow for it to measure put to the advertised size? what sense does that make?

Answer:

Hello Derrick, The image submitted is printed on a 12x12 pillow cover. Once the stuffing is added, the cover rounds out and can appear to be smaller. For this reason, we recommend measuring without the stuffing for confirmation. Thank you for submitting your question and apologies for any confusion. If there is anything else we can assist with, please feel free to reach out.

By Steve C., Customer Service Manager
Question:

Answer:

Hello Susan, Thank you for submitting your question. If you received a promotional offer via email, you simply follow the link to redeem the offer. There will not be a promo code needed as you will see the promotion that is applied at the top of the page when creating your canvas. I hope this helps! Please feel free to contact us if you have any further questions.

By Steve C., Customer Service Manager

Can’t see your question? Ask to get answers from the CanvasPeople staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
CanvasPeople?
Post Review