Can I get a refund on Zulily?

Many people buy on Zulily and they have a system in place for refunds. On Sitejabber, as of Apr 26, 2024 2,070 members have written reviews where they rate Zulily as a 1 star and said they had a problem with their refund system. Our users noted problems on receiving money back on refunds, shipping policy on refunds, time it takes to process a refund and overall customer service during the refund process.
In evaluating their refund process Sitejabber members had several insights on Zulily.

Receiving money back on Zulily refunds

Sitejabber member Sandra R writes the following:

“Bought two Sesame Street Reusable shopping bags, originally 20.00 each on sale for 5. And the result? The cheesiest, poor quality-cant use it, so poorly made it rips. And Zullily wants me to print a shipping label and the email, go and have it shipped back and possibly pay a restocking fee! No quality, what a rip off, and you wait for so long for poor quality that you would have to jump thru hoops to return. Avoid this place!”

Sitejabber member jake s writes the following:

“I ordered 5 items and kept 2. I kept two of the items because they were different but can't say the quality was great. As for the 3 items I did return, two were the same top but different colors, however, I received them both in the same color (which didn't really matter since the quality was terrible). The 3rd item was a tote which looked really cheap. I was told to send the items back via UPS and submit the receipt for reimbursement and am now told they will only refund half of the amount! They did give me a small credit towards a future purchase but I don't think I'll be buying from them again. Also, they are not very friendly or helpful.”

Zulily shipping policy on refunds

Sitejabber member T V writes the following:

“I've had 5 items cancelled in the last month. One was "guaranteed" delivery for Christmas. Email in January stated item wouldn't ship; gave me $10 credit. Gee, thanks. Now just got another email today that four additional items were cancelled because "items unexpectedly became unavailable." WHAT? If you don't have the items, ummmm... how about don't advertise you have them! Novel idea, I know. Shipping takes forever. Sizing of clothing is always wrong. So done with Zulily. Learn from my mistakes -- don't walk away... RUN from this company. I'd rather pay full price and know the item will actually arrive and in a timely fashion.”

Time to process Zulily refunds

Sitejabber member Jamie m writes the following:

“I ordered a small black dress for my daughter. Fist of all it took a longer then a month to get it and when I called them they told me I would just have to wait.and then when I received it was not a small it was so big it had to be a large.so I email them and they emailed me back and told me that they would credit my account $1.04 and then they would take out for them having to send me a box for shipping. When they received the dress. I will never order a dress from them again!”

Zulily customer service during refund process

Sitejabber member Karen m writes the following:

“Have shopped here almost exclusively for several years and am now done. There have been changes that do not reflect good business practices or putting customer service as a high priority. I've sent 2 things back recently and was recharged a restocking fee and postage. One item left me with a $2.00 "store credit". Until recently, if something wasn't was expected, you got a note saying "no need to return, donate it to a charity and we will give you a credit. This change is sending me back to the mall and to Amazon. If I could close my account this moment, I would.”

However, not all refund experiences on Zulily were negative. 1,112 (25%) reviewers rated Zulily as 5 stars and had a good refund experience.

Sitejabber member Graciela M writes about their refund experience on Zulily

“There is good and bad in everything... The good fashion and price. The bad sometimes quality is simply not there. You wash an item and it bleeds into everything, you order shoes and it's delivered in a bag and the shoes are now deformed. You return an item not only do you lose money on the return but you have to pay the postage. I have learned to simply donate the item. So, good and bad are at play.”

Sitejabber member Laureen K writes about their refund experience on Zulily

“I love Zulily for a few years now. I can order ahead of time and know that it will arrive before Christmas. I can make a "waitlisted" check on something that I missed, but would like to purchase when it becomes available. The packages I can track and am given an email/text alert when it comes in and they also accept returns. So, what's not to love? The many outfits and numerous gifts for my loved ones- they all appreciate the vast selection and I love the low low prices!”

Sitejabber member Erica R writes about their refund experience on Zulily

“This website is part of my daily routine, I log in at 9am faithfully daily. With that being said it is a new store everyday, you can go back to the previous days as well but it is a new store everyday. You can find everything on this site. You should know that shipping is $7.99 when the item is available to ship and if it qualifies for faster shipping then it will cost more money. Also know Zulilly is also owned by HSN/QVC. Shipping can take a while like weeks and if you want to return there is a $7.99 return fee off of your purchased items and you can only ship back up to 4 items at a time. Prices are comparable and sometimes not low enough to buy but there are times where there are unbeatable prices. All and all it is a great site to shop if you know what you want.”