I ordered a pair of slippers for shipment to Canada on December 8,2014. Some incompetent delivery people at Canada Post misplaced the package, and it was "returned to sender." I needed Buyhappyfeet customer service to make one phone call to Canada Post in order to get my (rather expensive) international shipping costs refunded. The unidentified representative responded with curt messages and offered no assistance, instructing me just to "reorder" and "use another address." I only have one address, and I get other packages here just fine. Finally, it took intervention from PayPal to force a refund of the product and shipping costs. The company was not willing to issue any refund at all. If you really need to order, I highly recommend using PayPal for your own protection. I would not trust them at all.

asked by Michael B. on 1/22/15