BradfordExchange Questions & Answers

Here’s what consumers have asked with answers from BradfordExchange staff and previous consumers.

13 questions answered

8% answered in 1 day

Question:

I bought a ring on 1/20/16. i was garinteed it by february 14th. it says it shipped on 2/1/16 but it should have been here by now. reading all these bad reviews are worries me. i would like my money back.

Answer:

If you call their customer service line (1800 323 5577) they will give you your money back. If it says it shipped, and you dont have it, it may have been lost in the mail. Bradford Exchange doesn't deliver mail. The postal system takes care of that. Even so, they will either reship or refund 100%.

By Jeremy E. over a year old

Question:

I just saw an email from an account i don't use anymore and it said i made a purchase for over $200 and it's being shipped to my old address. is it jumk mail... scam... real? disturbing... and i did not click on any of it's links inside the email just in case. I just saw an email from an account i don't use anymore and it said i made a purchase for over $200 and it's being shipped to my old address. is it jumk mail... scam... real? disturbing... and i did not click on any of it's links inside the email just in case.

Answer:

Good call. It's faster to get to the bottom of it by calling 1800 323 5577

By Jeremy E. over a year old

Question:

Are these real diamonds? Are these real diamonds?

Answer:

I am sure it depends on your item and with the way they are going probably only chips. You would probably need a jewler to tell you for sure. Pretty much any jewelry store can tell.

By Anna R. over a year old

Question:

How do i adjust the 4th of july bracelet to fit my wrist?

Question:

Hi i have not received my thomas kinkade christmas tree with the nativity ser. i have received the holy family, the christmas house, also the disney

Question:

Why is my order taking so long as i was told that my order would be delivered by december 17th, 2021 now finding out it wouldn't be shipped until 1/17

Question:

How is the product looking for snoopy sneaker how the quality?

Question:

Why is it that bradford exchange sells us military items and don't offer military discounts to military personnel members who risk their lives da

Question:

Wow you guy's have so many bad reviews i wish i had never ordered from your company and now i wish for a refund but why can't i speak with someone on

Question:

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

BradfordExchange Questions & Answers

Are these real diamonds? Are these real diamonds?

How do i adjust the 4th of july bracelet to fit my wrist?

Hi i have not received my thomas kinkade christmas tree with the nativity ser. i have received the holy family, the christmas house, also the disney

Why is my order taking so long as i was told that my order would be delivered by december 17th, 2021 now finding out it wouldn't be shipped until 1/17

How is the product looking for snoopy sneaker how the quality?

Why is it that bradford exchange sells us military items and don't offer military discounts to military personnel members who risk their lives da

Wow you guy's have so many bad reviews i wish i had never ordered from your company and now i wish for a refund but why can't i speak with someone on

How come there's no phone number to speak with someone?

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