Booksi FAQ | Sitejabber

Question:

Why do booksi take your money first before you know if you can book a time that suits your travel times Why do booksi take your money first before you know if you can book a time that suits your travel times

Answer:

Thank you for your feedback, Andrew. Booksi offers customers 18 months to travel so if you don't know your dates you can still lock in and reserve up to 83% off your vacation package. Once you purchase, you can immediately log into your account and book your dates. There are no blackout dates and Booksi offers a 14 day refund. We strive for 100% customer satisfaction. Please email us at support@booksi.com if have any more questions.

By Kim S., Customer Service Manager over a year old

Question:

Do you have to sit through any time share or other such share holder meetings? seems too good to be true. sorry to be a skeptic. Do you have to sit through any time share or other such share holder meetings? seems too good to be true. sorry to be a skeptic.

Answer:

Hi Debbie, Thank you for your inquiry on our exclusive Booksi. The reason our exclusive hotel offers are up to 83% off the retail rate is that the resorts are sponsoring the discounted promotion in exchange for meeting the eligibility requirements and attending the no-obligation 90-120 resort preview. We have the Terms & Conditions for each hotel special offer listed at the bottom of the web page Over 1 million customers have taken advantage of Booksi's discounted vacations and our customers on average save over $2000+ on our All-inclusive vacations. Here is a short video explaining why Booksi's vacations are up to 83% off https://booksi.wistia.com/medias/4at41l86hi Please let us know if can be of any further assistance.

By Kim S., Customer Service Manager over a year old

Question:

What is the cost of joining? we're interested What is the cost of joining? we're interested

Answer:

Thanks for inquiring, for any further assistance please feel free to contact our team at support@booksi.com and we will be happy to help.

By Customer S., over a year old

Question:

What if i try to book a vacation for a certain week. this would be the only week for me to travel. and that week is not available. is there a refund

Answer:

Hi Bob, Thank you for reaching out to the Booksi Support Team. It will be a pleasure for us to inquire about the availability of your desired dates to travel. We will first please ask you to provide us with the name of the destination that you're looking for? With this information, we will gladly send you the link, to the terms and conditions, the travel details, and more importantly the availability for your desired dates. If you have some dates in mind that you would like us to quote for you, just mention them by answering this email, and we will gladly find out the availability for those days. If you have any further inquiries, please don't hesitate to contact us at support@booksi.com and our team will be happy to assist you further.

By Customer S., over a year old

Question:

I would love to take advantage of your great prices but afraid this is a scam I would love to take advantage of your great prices but afraid this is a scam

Answer:

Hi Patty, Thank you for reaching out to the Booksi Support Team. We can assure you that this offer is 100% genuine! To see feedback from over 2,000 past customers that have travelled with us please visit https://www.sitejabber.com/reviews/booksi.com where you will see that our customers have rated us 4.7/5 making us the 5th in travel deals sites on the planet! We are super confident that you will love our hotels and the huge savings you will make with us. If you have any further enquiries, please don't hesitate to contact us at support@booksi.com and our team will be happy to assist you further.

By Customer S., over a year old

Question:

How long are these presentations How long are these presentations

Answer:

Hi Tamara, The presentations are usually 90-120 min sales presentations about the benefits and savings opportunities with our Resort parent's vacation ownership program. There is no obligation to join and once you're done with the presentation the rest of the vacation is yours to enjoy. If you have any further inquiries, please don't hesitate to contact us at support@booksi.com and our team will be happy to assist you further.

By Customer S., over a year old

Question:

I called the hotel and they told me i had been scammed that they did not do business with you so i want my money back I called the hotel and they told me i had been scammed that they did not do business with you so i want my money back

Answer:

Hi Susan, Thank you for reaching out to the Booksi Support Team. We understand the confusion, regarding contacting the hotel directly. We must let you know our contracts are generally made directly with the groups that own several hotels. Due to the pricing structure not being available to the general public, our bookings are normally handled by specialist booking departments within each group. When making a booking with Booksi, we process bookings through these departments. Once a booking has been made, and you have received the confirmation of the requested dates directly from the hotel, your booking will then be in their system, and they will be able to confirm the booking even when calling the front reception desk. Until you have received the CONFIRMATION of your dated booking, the reception/front desk of each hotel will not be made aware of your reservation. We can assure you that this process will guarantee the cheapest rates and the absolute best customer service. Have in mind, that to CONFIRM your booking you will need to call our reservation team once you booked your desired dates and call them through the number that you received in the confirmation booking email. We hope this clarifies things for you but please do reply back if you require any further assistance. If you unfortunately would like to continue with the cancellation and refund, please send us an email at support@booksi.com and our team will be happy to assist you further.

By Kim S., Customer Service Manager over a year old

Question:

Do i have to go to a sales presentation to get the discounted hotel price? Do i have to go to a sales presentation to get the discounted hotel price?

Answer:

Hi Melissa, Thank you for reaching out to the Booksi Support Team. Concerning the presentation/meeting, we must let you know our offers supply the very best accommodation at a fraction of the cost based on the deals being promotional and offering a "Resort Preview Rate" as shown in the information. This means that these are first-time visitor promotions, where the hotels will request the opportunity to provide products and service updates to explain the benefits of the vacation-based services that they have available to help save you even more money on a future vacation. You are not obligated to join anything, but the hotel will require your time to explain their services to you. The presentations are usually 90-120 min sales presentations about the benefits and savings opportunities with our Resort parent's vacation ownership program. We encourage you to watch this short video for more information: https://booksi.wistia.com/medias/kcbs3wzt3p We also recommend you check out the Terms and Conditions, so you can find this information regarding the presentation. Terms and conditions can be found at the bottom of the deal's information. If you have any further inquiries, feel free to reply, or please don't hesitate to contact us at support@booksi.com and our team will be happy to assist you further

By Customer S., over a year old

Question:

Why can't l input a reservation date now. when will l be able to request a date. Why can't l input a reservation date now. when will l be able to request a date.

Answer:

Hi Gregory, thank you for your message. We would suggest contacting our team at https://booksi.com/customer-support/ and speaking with an advisor who will be happy to assist you with availability before you purchase a package if you would prefer. Looking forward to hearing from you. Fiorella Booksi Support Team

By Customer S., over a year old

Question:

How do get my money back? How do get my money back?

Answer:

Hi Aaron, Please email us at support@books.com and we will be able to assist you Booksi Support Team

By Kim S., Customer Service Manager over a year old

Booksi Questions & Answers

Why do booksi take your money first before you know if you can book a time that suits your travel times Why do booksi take your money first before you know if you can book a time that suits your travel times

Do you have to sit through any time share or other such share holder meetings? seems too good to be true. sorry to be a skeptic. Do you have to sit through any time share or other such share holder meetings? seems too good to be true. sorry to be a skeptic.

What is the cost of joining? we're interested What is the cost of joining? we're interested

What if i try to book a vacation for a certain week. this would be the only week for me to travel. and that week is not available. is there a refund

I would love to take advantage of your great prices but afraid this is a scam I would love to take advantage of your great prices but afraid this is a scam

How long are these presentations How long are these presentations

I called the hotel and they told me i had been scammed that they did not do business with you so i want my money back I called the hotel and they told me i had been scammed that they did not do business with you so i want my money back

Do i have to go to a sales presentation to get the discounted hotel price? Do i have to go to a sales presentation to get the discounted hotel price?

Why can't l input a reservation date now. when will l be able to request a date. Why can't l input a reservation date now. when will l be able to request a date.

How do get my money back? How do get my money back?

Can’t see your question? Ask to get answers from the Booksi staff and other customers.

Booksi Questions & Answers

Why do booksi take your money first before you know if you can book a time that suits your travel times Why do booksi take your money first before you know if you can book a time that suits your travel times

Do you have to sit through any time share or other such share holder meetings? seems too good to be true. sorry to be a skeptic. Do you have to sit through any time share or other such share holder meetings? seems too good to be true. sorry to be a skeptic.

What is the cost of joining? we're interested What is the cost of joining? we're interested

What if i try to book a vacation for a certain week. this would be the only week for me to travel. and that week is not available. is there a refund What if i try to book a vacation for a certain week. this would be the only week for me to travel. and that week is not available. is there a refund

I would love to take advantage of your great prices but afraid this is a scam I would love to take advantage of your great prices but afraid this is a scam

How long are these presentations How long are these presentations

I called the hotel and they told me i had been scammed that they did not do business with you so i want my money back I called the hotel and they told me i had been scammed that they did not do business with you so i want my money back

Do i have to go to a sales presentation to get the discounted hotel price? Do i have to go to a sales presentation to get the discounted hotel price?

Why can't l input a reservation date now. when will l be able to request a date. Why can't l input a reservation date now. when will l be able to request a date.

How do get my money back? How do get my money back?

Can’t see your question? Ask to get answers from the Booksi staff and other customers.

What if i try to book a vacation for a certain week. this would be the only week for me to travel. and that week is not available. is there a refund