Hi Michael C., thanks for reaching out and sorry to hear about the trouble accessing the site! The site is functioning normally. If you are still having trouble accessing the site, please contact our support team directly via email at firstname.lastname@example.org.
Bonanza does not currently offer phone support but our support team will be glad to assist via that channel.
Regarding your other question, Bonanza is like an online shopping mall that connects shoppers and sellers from all over the world to transact directly. Bonanza does not produce, house or ship any inventory; instead, each seller lists their items for sale online, and shoppers purchase goods straight from the seller.
This page has additional helpful information about shopping and selling on Bonanza: https://www.bonanza.com/site_help/basics/how_bonanza_works
We appreciate your interest in Bonanza, Michael C.!