No easy It took about three days for me to get a response back
The word 'Impossible' comes to mind. No direct contact, no response on FB messenger, no response to emails.
Very difficult. I have tried to use the chat function on their website twice with no response. I have emailed them countless times as well with no response. It has been about 2 months. I plan to keep on trying.
DON'T KNOW. ACCCORDING TO REVIEWS IT IS NOT POSSIBLE.