BetterMe Questions & Answers

Here’s what consumers have asked with answers from BetterMe staff and previous consumers.

61 questions answered

11% answered in 1 day

Question:

Hi you have taken money out my account i have email you for a while now to cancel and you have not responded but you stil have taken the money i want Hi you have taken money out my account i have email you for a while now to cancel and you have not responded but you stil have taken the money i want

Answer:

Hi Sarah! Thank you for your feedback. Our team will do our best in order to resolve the issue and is always available if you have any questions or requests. If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039. If you enabled the subscription via Google Play, here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481. If you purchased a plan on our website, follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions). Alternatively, please, contact us at care@betterme.world or provide us with your email address or case ID( 7 digits of your letter) so we can locate your request in our system and assist you further. Kind Regards, Team BetterMe

By BetterMe S., over a year old

Question:

Dear betterme staff, i am a 77 year oldaustralian lady who tried your pilates system and suffered severe pain.please cancel.cgbuchan@skymesh Dear betterme staff, i am a 77 year oldaustralian lady who tried your pilates system and suffered severe pain.please cancel.cgbuchan@skymesh

Answer:

Hello, Colleen. Thank you for contacting us. We are so sorry to hear about this situation. We located your emails and canceled your subscription. Please see the details in the email we sent you. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

Are the workouts supposed to overlap moves? am i supposed to do all three of the suggested workouts everyday, even if they're the same everyday? thx Are the workouts supposed to overlap moves? am i supposed to do all three of the suggested workouts everyday, even if they're the same everyday? thx

Answer:

Hello, Michelle. Thank you for raising this question. The number of recommended activities in your plan depends on the activities you selected during the app setup. You can perform any workout of the three suggested or combine them. If you wih to remove some recommended activities you can do so by adjusting your recommended workout. In order to do that, please open the More tab My Profile icon on the top select Classes. If you have any other questions, email us at care@betterme.world. We will be glad to assist you. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

I need a phone number to call. I need a phone number to call.

Answer:

Hello, Unfortunately, we do not have a phone line. We provide suport via email only. You can contact our friendly team at care@betterme.world. We will be glad to answer any of your questions and explain all the needed aspects. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

I claimed the yearly offer and paid 329 egp and i didn't receive any features and nothing new open. and it asks me to pay more so how come? I claimed the yearly offer and paid 329 egp and i didn't receive any features and nothing new open. and it asks me to pay more so how come?

Answer:

Hello, Yara. Thank you for contacting us. Most likely, you will need to log into your account. Please, email us at care@betterme.world so that our team can review your case closer and assist you with this issue. Looking forward to your reply! Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

What size wall space is needed? What size wall space is needed?

Answer:

Hello, Thank you for raising this question. The size of the wall does not really matter, although, having a Pilates practice space of about 11-12 feet long and 6-7 feet wide would be the most ideal space. With that being said, having smaller dimensions than that are not a problem, but exercises may just need to be modified slightly to accommodate your space. If you have any other questions, contact us back at care@betterme.world. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

Hi, i am from canada you advertise it is $20 for 1 month but is that in american or international funds Hi, i am from canada you advertise it is $20 for 1 month but is that in american or international funds

Answer:

Hello, Susan! Thank you for reaching out to us with your question. In the majority of cases, the charge is in US Dollars or Euros. We make sure to highlight this information on the checkout page. Please review and double-check the final price and currency there before you place the order. Also, you can contact us at care@betterme.world and share the screenshot displaying the price. We will help you to check the currency. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

Does this business provide diet plans? Does this business provide diet plans?

Answer:

Hello, Maya! Thank you for your interest in our app. BetterMe is an app that helps you make positive changes in physical and mental wellbeing. It's for those willing to stay in shape, lose weight, gain muscle or develop healthy eating habits. It is not merely a tracker. The app offers a variety of healthy meals with detailed recipes, effective workouts for different needs, as well as tools to track your progress along the way. When using it on a regular basis, following all the necessary tips, recommendations and notifications, you can reach your fitness goals in a safe, easy and fun way. And our friendly Customer Care team is always happy to help. You can see more information on our official website: https://betterme.world/en/products or contact us at care@bettrme.world. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

How are the workout plans sent to me and what are they? will i be viewing someone doing the workout so i will know that i am performing it correctly? How are the workout plans sent to me and what are they? will i be viewing someone doing the workout so i will know that i am performing it correctly?

Answer:

Hello, Carol! Thank you for raising this question. The workout plan is available in the BetterMe app. After users place the order we sent them an email with the detailed instructions on how to access. After you register an account and log in you will see the workout program on the main tab. Our workouts are provided as detailed video instructions. You will be able to preview the full plan and view the exercises before you start. If you have any other questions, contact us at care@betterme.world. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

It seems i signed up in jul 22 but unaware. the fraud section of my bank advises your business has repaid and no more will be taken. please confirm It seems i signed up in jul 22 but unaware. the fraud section of my bank advises your business has repaid and no more will be taken. please confirm

Answer:

Hello, David. Thank you for contacting us. To confirm or verify this information we need to see your account. Please contact us with your request at trust@betterme.world and we will provide you with the information about your subscription. Kind regards, Team BetterMe

By BetterMe S., over a year old

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