BetterMe Questions & Answers

Here’s what consumers have asked with answers from BetterMe staff and previous consumers.

61 questions answered

11% answered in 1 day

Question:

I would like to cancel my whatever to betterme, i have been trying since the day i gave ccard info I would like to cancel my whatever to betterme, i have been trying since the day i gave ccard info

Answer:

Hello. There is a 'Manage subscription' button directly in the app. If you have any difficulties canceling your subscription, our team will be glad to help you at care@betterme.world. Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

When i signed up, i left the page before setting up a password. how can i login? you have charged my account for the subscription which is good until When i signed up, i left the page before setting up a password. how can i login? you have charged my account for the subscription which is good until

Answer:

Hello! Thank you for letting us know about that. Please contact us at care@betterme.world. This way, we will be able to review all the details and provide you with further advice on how to access your plan and where to start. Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

I have already signed up for plan yesterday but can't find plan today to start. I have already signed up for plan yesterday but can't find plan today to start.

Answer:

Hello. Thank you for sharing your comment. Please contact us at care@betterme.world, and we will help you access your plan. Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

I want to cancel my subscription, in name of donnie wilson and your web site does not allow. I want to cancel my subscription, in name of donnie wilson and your web site does not allow.

Answer:

Hi! You can easily cancel your subscription directly in the app (More Manage Subscription) or by contacting us at care@betterme.world. Meanwhile, we have not found a request from you with a more detailed description of the problem you are experiencing. Our team is always ready to offer a solution. Feel free to contact us at any time. BetterMe

By BetterMe S., over a year old

Question:

I want to cancel my subscription. i don't have an app on my iphone. I want to cancel my subscription. i don't have an app on my iphone.

Answer:

Hello. Please contact us at care@betterme.world, and our team will help you successfully cancel the subscription. Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

I want to cancel my subcription I want to cancel my subcription

Answer:

Hi! There is an option to cancel a subscription directly in the app (More Manage Subscription) or by contacting our support team. Please get in touch with us at care@betterme.world. We are always glad to help and find a solution together. Kind Regards, BetterMe

By BetterMe S., over a year old

Question:

Ou twy you take money for me if i unregistered for your aplication Ou twy you take money for me if i unregistered for your aplication

Answer:

Hello! Thank you for making us aware of this situation. Please note that our app does not take any payments without the user's approval. We provide both subscription packages as well as a one-time payment. The payment cycle is visible upon placing an order and every customer should receive an email confirmation with all the billing details right after the initial purchase. If you need help with the cancellation or have any questions, please contact us at care@betterme.world. We will do our best to help you. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

I signed up for 30 day trial 4 days ago and have been unable to establish account. prompts continuously reject my email account even tho it's the same I signed up for 30 day trial 4 days ago and have been unable to establish account. prompts continuously reject my email account even tho it's the same

Answer:

Hello, Robin. Thank you for making us aware of this situation. We're sorry to hear about your experience. We would love to help you in this situation. Please contact us with your request at care@betterme.world. Our team will do their best to help you. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

As have many, many other people who are being scammed by your company i did not order a subscription to your plan and wish to cancel immediately. As have many, many other people who are being scammed by your company i did not order a subscription to your plan and wish to cancel immediately.

Answer:

Hello, Sue! Please be kindly informed that we have nothing to do with any scamming or fraudulent tactics. Our aim is to be as transparent as possible about subscription options while helping our esteemed users achieve their wellness goals. Please note that our app does not take any actions without the user's approval. The payment cycle is visible upon placing an order and we are always open to any questions or requests before the purchase. Our customers can cancel their subscription here: https://app.betterme.world/ (choose Account --> Subscriptions). Alternatively, one can cancel 24 hours prior to the end of a current billing period by contacting our customer support team. Please reach out to us with a request at care@betterme.world. We will do our best to improve the whole situation. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

Had to change my credit card twice you continue to charge even though i cancelled. my card provider that you have an automatic update link. terrible! Had to change my credit card twice you continue to charge even though i cancelled. my card provider that you have an automatic update link. terrible!

Answer:

Hello, Margaret. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. To better understand what happened, we would be grateful for your direct reply at care@betterme.world. This way, we will find your account, analyze the details and provide further clarification as well as a resolution. Kind regards, team BetterMe

By BetterMe S., over a year old

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