BetterMe
Questions & Answers

Hello! Thank you for bringing the issue to our attention. We would appreciate it if you could provide us with the 7-digit ID number you received in your automated email. You can send it here as an updated review comment. It'll help us locate your email and provide you with a proper solution faster. Look forward to hearing back from you. Kind regards, team BetterMe

Hello. Please contact us at care@betterme.world, and our team will help you successfully cancel the subscription. Kind regards, team BetterMe

Hi! There is an option to cancel a subscription directly in the app (More Manage Subscription) or by contacting our support team. Please get in touch with us at care@betterme.world. We are always glad to help and find a solution together. Kind Regards, BetterMe

Hello! Thank you for making us aware of this situation. Please note that our app does not take any payments without the user's approval. We provide both subscription packages as well as a one-time payment. The payment cycle is visible upon placing an order and every customer should receive an email confirmation with all the billing details right after the initial purchase. If you need help with the cancellation or have any questions, please contact us at care@betterme.world. We will do our best to help you. Kind regards, Team BetterMe

Hello, Robin. Thank you for making us aware of this situation. We're sorry to hear about your experience. We would love to help you in this situation. Please contact us with your request at care@betterme.world. Our team will do their best to help you. Kind regards, Team BetterMe

Hello, Sue! Please be kindly informed that we have nothing to do with any scamming or fraudulent tactics. Our aim is to be as transparent as possible about subscription options while helping our esteemed users achieve their wellness goals. Please note that our app does not take any actions without the user's approval. The payment cycle is visible upon placing an order and we are always open to any questions or requests before the purchase. Our customers can cancel their subscription here: https://app.betterme.world/ (choose Account --> Subscriptions). Alternatively, one can cancel 24 hours prior to the end of a current billing period by contacting our customer support team. Please reach out to us with a request at care@betterme.world. We will do our best to improve the whole situation. Kind regards, Team BetterMe

Hello, Margaret. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. To better understand what happened, we would be grateful for your direct reply at care@betterme.world. This way, we will find your account, analyze the details and provide further clarification as well as a resolution. Kind regards, team BetterMe

Hi Sarah! Thank you for your feedback. Our team will do our best in order to resolve the issue and is always available if you have any questions or requests. If you purchased a subscription on the app store, you can find more detailed information on iTunes subscription cancellation here: https://support.apple.com/en-us/HT202039. If you enabled the subscription via Google Play, here you can find more detailed Google Play instructions on how to unsubscribe: https://support.google.com/googleplay/answer/7018481. If you purchased a plan on our website, follow this link to log into your account and cancel: https://app.betterme.world/ (choose Account --> Subscriptions). Alternatively, please, contact us at care@betterme.world or provide us with your email address or case ID( 7 digits of your letter) so we can locate your request in our system and assist you further. Kind Regards, Team BetterMe

Hello, Colleen. Thank you for contacting us. We are so sorry to hear about this situation. We located your emails and canceled your subscription. Please see the details in the email we sent you. Kind regards, Team BetterMe

Hello, Michelle. Thank you for raising this question. The number of recommended activities in your plan depends on the activities you selected during the app setup. You can perform any workout of the three suggested or combine them. If you wih to remove some recommended activities you can do so by adjusting your recommended workout. In order to do that, please open the More tab My Profile icon on the top select Classes. If you have any other questions, email us at care@betterme.world. We will be glad to assist you. Kind regards, Team BetterMe