BetterMe Questions & Answers

Here’s what consumers have asked with answers from BetterMe staff and previous consumers.

61 questions answered

11% answered in 1 day

Question:

Why are all these users having problems with cancelling membership? why is there no phone number to contact with problems. Why are all these users having problems with cancelling membership? why is there no phone number to contact with problems.

Answer:

Hello! In order to cancel your subscription, please follow these steps: Open the BetterMe app - tap More - Help - Manage subscription. In case of any difficulties, just email us at care@betterme.world. We will be more than happy to help you out. Kind regards, Team BetterMe

By BetterMe S., on 1/15/24

Question:

How can i cancel my member ship ( zkassabieh@gmail.com) How can i cancel my member ship ( zkassabieh@gmail.com)

Answer:

Hello! There is an option to cancel a subscription directly in the app (More Manage Subscription) or by contacting our support team at care@betterme.world. We have also reached you via email, kindly check your inbox. Kind regards, team BetterMe

By BetterMe S., on 1/12/24

Question:

I want to cancel my 28-day trial and reached out to you with no response. please respond at carol_cosman@yahoo.com asap. I want to cancel my 28-day trial and reached out to you with no response. please respond at carol_cosman@yahoo.com asap.

Answer:

Hello Carol! We've already replied to your concern directed to us via e-mail. Please check your inbox and let us know if there is anything else we can help you with. Have a good one! Kind regards, team BetterMe

By BetterMe S., on 12/21/23

Question:

Help! i cannot get in my app Help! i cannot get in my app

Answer:

Hello! In order for us to find your profile and check your account, we would ask you to reach us at care@betterme.world directly. This way, we will be able to review all the details and provide you with further advice on how to access your plan and where to start. We look forward to your reply. Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

Can i switch what i want my goals to be once i have already entered them in Can i switch what i want my goals to be once i have already entered them in

Answer:

Hello! Our team is always available for assistance at care@betterme.world. You can reach us via email. And we will gladly review your request. Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

Hi my money has been paid 3 weeks ago. when do i get my meal plan? Hi my money has been paid 3 weeks ago. when do i get my meal plan?

Answer:

Hello! After the payment on a website, each user creates a BetterMe account with a password. Once the app is installed, one will need to just log into this account for the app to recognize your paid subscription. We will gladly help you at care@betterme.world and also provide you with advice on app usage. Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

Hi i purchased this app and it's locked me out i have reached out several times and get the automated response but no resolution. what do i do? Hi i purchased this app and it's locked me out i have reached out several times and get the automated response but no resolution. what do i do?

Answer:

Hello! We apologize for this inconvenience. Please provide us with the 7-digit ID number of your email as an updated reply to this review. This way, we will locate your messages and get back to you shortly. Alternatively, you can reach us directly at care@betterme.world. Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

I dyeweo have a question I dyeweo have a question

Answer:

Hello! Our team is always available for assistance at care@betterme.world. You can reach us via email. And we will gladly review your request. Kind regards, team BetterMe

By BetterMe S., over a year old

Question:

I want to cancel my subscription to wall pilates i cannot do these due to my knees and hips I want to cancel my subscription to wall pilates i cannot do these due to my knees and hips

Answer:

Hello! In order to cancel your subscription, please follow these steps: Open the BetterMe app - tap More - Help - Manage subscription. In case of any difficulties, just email us at care@betterme.world. We will be more than happy to help you out. Kind regards, Team BetterMe

By BetterMe S., over a year old

Question:

2 weeks ago, i paid for the 28-day challenge(wall pilates),but due to a technical issue,never got the programme. tried to contact them, no real answer 2 weeks ago, i paid for the 28-day challenge(wall pilates),but due to a technical issue,never got the programme. tried to contact them, no real answer

Answer:

Hello. We apologize if your email remained without a reply. Let's try to fix it together. For a faster resolution, you can email us directly at care@betterme.world. Alternatively, you can provide a 7-digit ID number of your automated email here as an updated review reply. Kind regards, team BetterMe

By BetterMe S., over a year old

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